Safer Students. Better Learning. At GoGuardian our software is revolutionizing K-12 education by helping teachers and students tap the educational power of the internet in safe and inspiring ways. As the only solution in its space built exclusively by, for, and with educators, it's easy to see why GoGuardian was just named Inc. 500's fastest growing Education company and 5th fastest growing Software company. 

Based in our El Segundo, CA office, the Customer Success Manager is responsible for leading the post-sales efforts in managing a portfolio of accounts including retention, upselling, cross-selling and renewal. As the primary point of contact for your customers, you will be a GoGuardian product expert that can speak and teach intelligently on the value and usage of each part of the GoGuardian system and best practices. You’ll drive high levels of product adoption and ensure customers realize full value from their investment.

Responsibilities:

· Actively manage the success of a portfolio of assigned customers; responsible for retention, renewals, up-selling and cross-selling

· Close business on a monthly basis, meeting or exceeding your quarterly quota

· Ensure smooth Customer handoffs from Sales to Support

· Provide account leadership and direction; build value-based relationships

· Provide customers with product training, strategic guidance, and ongoing best practices

· Quarterback customer risks and escalations, including working cross-functionally with internal teams to create and execute on action plans

· Share intelligent product feedback and recommendations from customers back to the GoGuardian Product team

Qualifications:

· 4+ years’ experience in a customer success, account management or similar role in a software company (ideally SaaS)

· Quota carrying experience with a consistent track record of success

· Excellent negotiation, presentation and closing skills

· Genuine interest in building trusted advisor relationships with customers, including C-level / SVP-level executives

· Phone presence: enthusiastic and high energy, but also poised, confident, and professional

· At ease demonstrating complex product functionality; ability to provide comprehensive overview of key business use cases

· Comfortable in fast-paced and changing environment; does not get stressed easily