PaymentCloud is expanding!

About Our Company

PaymentCloud Merchant Services is one of the fastest-growing ISO's (Independent Sales Organizations) in the country and this is your opportunity to work in a great atmosphere on the ground floor of a dynamic payments company.

PaymentCloud Merchant Services specializes in setting up businesses of all sizes and types with the ability to accept credit cards for the products and services they sell. Accepting credit cards for any business is essential in today's economy and this market is expanding every day.

We are currently seeking 1-2 HIGHLY MOTIVATED candidates for our Customer Support Administrative Team. The customer support candidate is the link between business owners and banks, enabling the smooth running of the payments side of their business. This position will require digital filing, data entry, and over-the-phone support for our merchants. This is an essential part of our organization as we are the last step before merchants are able to use our services and process payments.

We are looking for individuals that can be multifaceted and detail orientated to accomplish the job. You will need to possess good communication skills over the phone and via email in order to communicate directly and effectively with our merchants, business partners, and team members.

This position will provide the training and support to nourish the knowledge and growth required to take advanced roles in partnerships and relationship management.

What we offer:

• Extra bonus pay and incentives include (Free Lunches, Unlimited Red Bull & gift cards galore!)
• Paid Training, including thorough initial training and ongoing development.
• Paid time-off policy.
• Paid holidays.
• Health Insurance including vision & dental
• Casual dress code - you need to be comfortable working!
• Opportunity for Growth and advancement.

Responsibilities:

• File building and data entry
• Communicate with internal departments for smooth workflow transfer
• Analyze bank information and forms for file building
• Record keeping for existing merchant accounts
• Ensure Bank and Association guidelines are followed
• Initiate and conduct phone calls with merchants and banks to provide account support
• Specialized projects as assigned

Skills Needed

• Attention to detail & confidentiality as it relates to bank account information
• Works well in a fast-paced environment while staying precise in daily activities
• Must be able to communicate professionally and promptly with our merchants and banks
• Exudes respect and positivity in all interactions both inside and outside of the organization
• Superior organizational and time management Skills
• Strong interpersonal skills over the phone
• Able to work across all departments with ease but still work independently
• Efficient with Microsoft Office Suite including Outlook, Word, and Excel
• Able to navigate multiple system interfaces to transfer information in a timely manner

Desired Skills & Experience:

• B.A. (or experiential equivalent) in Business, Communications, Finance, or a related field
• Minimum of 2 years of customer service experience

This is an in-office position. 

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year