Customer Success Coordinator (Operations) at Flowspace

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About Flowspace:
In less than three years, Flowspace has created one of the largest on-demand modern omnichannel fulfillment networks in the country, powered by cloud and mobile technology. We enable hundreds of brands and retailers to dynamically store, fulfill and ship products seamlessly to consumers nationwide from 120+ locations. Join us in our mission to transform a $100 billion warehouse and logistics industry. Flowspace is backed by Canvas Ventures, Moment Ventures, Y Combinator, and other prominent angels.
While we're based on the westside of Los Angeles, we are open to hiring remotely (within the US) for this role.

What you'll do

  • Work with merchants and build relationships to ensure their satisfaction with Flowspace services.
  • Communicate with warehouse partners to ensure customer orders leave on-time and accurately.
  • Troubleshoot and provide training for warehouses and customers on the Flowspace platform. Follow up to ensure resolution on any issues.
  • Manage customer on-boarding process to ensure first shipments go smoothly.
  • Complete all tasks assigned through the intercom within the KPIs established by their manager.
  • Deliver personal, proactive, and straight-forward customer service to warehouses and customers.
  • Keep a record of customer interactions, following communication procedures, guidelines and policies.

Who we're looking for

  • 1-2 years of work experience in a high volume customer service, call center, or account management role
  • A love of customer service
  • Ability to multi-task in a fast-paced environment
  • Critical thinker 
  • Excellent verbal and written communication
  • Attention to detail
  • Proactive self starter, who goes the extra mile to get the job done
  • Ability to learn and master new software

Bonus Points

  • Familiarity of logistics terminology
  • Experience with parcel shipping
  • 1-2 years of experience in logistics and/or supply chain

Work Requirements
Must be able to begin work each day at 7 or 8 a.m Eastern Standard Time, since 2/3 of our customers are on the east coast and warehouses start early!
This role can be done remotely.
English fluency
Compensation
Salary of $37,000-$40,000 plus monthly bonus target of $300.
• Meaningful equity in a venture backed start-up
• Medical, vision, dental, life insurance
• 401K Matching
• A clear success path within the company. We want you to grow and lead with us.

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Technology we use

  • Engineering
    • RubyLanguages

Location

Culver City, CA 90066

What are Flowspace Perks + Benefits

Flowspace Benefits Overview

Our employees have full ownership of their work and the autonomy to lead. We believe in empowering you by reinforcing a positive, collaboration-driven career environment. We offer health, dental, and vision benefits, 401k matching, wellness stipend, competitive salary.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Flowspace's team fitness initiatives include In-office boxing classes and monthly gym reimbursement.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Flowspace provides employees with a 401(k) matching plan.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Flowspace's pet policy is dog friendly daily.
Fitness Subsidies
Flowspace reimburses it's employees $50 per month for fitness services and activities.
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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