Customer Service Representative

| Greater LA Area

Customer Service Representative

Centerfield drives more than two million sales each year for residential services, business services and telecommunications brands such as AT&T, Charter Spectrum and Frontier Communications. Our technology platform, Dugout, and leading consumer guides engage with in-market consumers to help them purchase the right product or service, including internet connections, TV plans, phone, and security, for their home and business.

Job Description

In this role you will support our company’s business development strategy. The Customer Service Representative will be responsible for acting as a liaison between customers and companies. Assists with data-mining, placing orders, correcting errors, account questions, retention, fraud investigation and other queries. The Customer Service Representative team member plays a critical role in company revenue through customer engagement.

Skills/Attributes Required

  • High school or equivalent
  • 1+ years of previous customer service experience
  • Excellent written and verbal communication skills
  • Basic computer knowledge: Google Web Apps (Sheets, Docs, Forms, etc.) Microsoft Programs (Outlook and Excel)
  • Data Analytics: Use analytic tools and insights to assess customer service improvements
  • Naturally curious and passionate with an entrepreneurial spirit
  • Customer centric attitude
  • Collaborative mindset
  • Loves to learn and has the ability the be coached and mentored
  • Winning spirit- has the ability to overcome rejection while remaining positive
  • Ability to work in fast pace environment
  • Desire to meet and exceed measurable performance goals
  • Strong time management and organizational skills

Why Centerfield?

  • Hourly base pay + commission
  • Generous PTO policy
  • Company paid health insurance
  • 401K company match plan – fully vested day 1
  • Free lunch
  • Award winning culture & unprecedented team spirit
  • Fully stocked break rooms with drinks & snacks
  • Free onsite gym & weekly in office exercise classes (yoga, kickboxing & circuit training)
  • Paid volunteer days
  • Monthly team outings (ball games, happy hours, hikes, etc.)
Read Full Job Description

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • TalendFrameworks
    • JenkinsFrameworks
    • Apache StormFrameworks
    • Rabbit MQFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • AWSDatabases
    • RedshiftDatabases
    • Apache DruidDatabases
    • Google AnalyticsAnalytics

Location

Silicon Beach!

An Insider's view of Centerfield

How does your team reward individual success?

We have a bonus program that's based on individual performance and the best part about it is that it's paid quarterly so you're constantly getting a bonus check. We also have a quarterly all-star award which is rewarded to someone once a quarter who went above and beyond - and not only do they get a plaque but they get a cool prize too.

Alex

Controller

How do you collaborate with other teams in the company?

The media buying team collaborates with other teams on a daily basis in order to ensure that our campaigns run smoothly. We use multiple different channels to collaborate, especially Slack. We have slack channels for each department which allows us to easily communicate with other teams when we need their help.

Esther

Search Engine Marketing Media Buyer

How does the company support your career growth?

We have a strong focus on people development and making sure our employees feel supported throughout their career. We promote from within and take risks on our talent by giving them broad scopes of responsibility. We've also rolled out a 3 month management training program that focuses completely on them and their unique leadership style.

Gena

Director of HR

How do you make yourself accessible to the rest of the team?

We have an open door policy and extremely flat culture organization, where the executive team is highly focused on execution and daily measurable results. The team leads by “getting their hands dirty” every day and works collaboratively with team members from each department.

Jason

Co-Founder

What’s the vibe like in the office?

The vibe in our office is friendly, laid back and casual, but don’t let that fool you-everyone is always hard at work! You can tell people care about their individual performance as well as their contribution to the company’s mission. While consistently busy, we still make time to socialize and catch up with each other and have fun!

Tiffany

Culture Manager

What are Centerfield Perks + Benefits

Centerfield Benefits Overview

Sometimes the lines between work / life balance blur and at Centerfield, we embrace that. We know employees have many options when choosing a place of employment today and we aim to provide the most robust benefits package with an award winning culture.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Every Tuesday and Thursday employees enjoy a free catered lunch for the office. This lunch time is used to get to know each other or take a well-deserved break.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Leadership mentoring.
Time allotted for learning

Additional Perks + Benefits

Qaurterly Bonuses, Frequent Social & Community Service Events and a Casual Work Environment.

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