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Customer Service Representative - Drayage/Intermodal

| Greater LA Area
We are looking for an experienced Customer Service Representative to help contribute and support our growth.
Customer Service Representative will work closely with drayage trucking customers and internal departments to onboard them to our platform and develop a schedule deliveries through our NEXT app.

Responsibilities

  • Monitor the flow of resources through the entire process to ensure on-time delivery.
  • Direct the movement of outbound and inbound shipments
  • Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements.
  • Contacts transportation carriers and determines shipment set-up.
  • Manages relationship with all carriers
  • Provide backup as support to dispatch department
  • Strong experience with Microsoft Office
  • Continue to develop and manage all carriers
  • Assist with the communications with carriers when issues arise.
  • Maximize drivers’ efficiency and productivity
  • Keep track of trucks via online tracking system
  • Help grow capacity network and facilitate with Trucker onboard process

Qualifications

  • Minimum 2 years’ freight/transportation dispatching experience
  • Supervision of 25 drivers or greater
  • Knowledgeable in state and federal safety regulations
  • Strong verbal and written communication skills
  • Driver following a plus but not required
  • Bi-lingual applicants a plus (English/Spanish or English/Chinese) but not required

NEXT Trucking Benefits

  • Competitive Base Salary
  • Full Medical, Dental and Vision Benefits
  • 401K w/ company match
  • Vacation and Holidays
  • Join a rapidly growing technology company disrupting the trucking industry

NEXT Trucking is a venture-backed company boldly taking on the challenge of digitizing the $450B freight trucking industry. Our technology is transforming the way shippers and truckers engage and communicate by creating an on-demand platform where shippers can instantly find truckers with capacity and be able to have real time tracking updates and transparency with the movement of their freight throughout the entire shipping process. NEXT was founded by Lidia Yan and Elton Chung with over 20 + years of experience in logistics and technology. We have raised over $21M led by Sequoia Capital. We have assembled a team with experience from companies such as C.H. Robinson, Apple, Idealab, Kareo and GoFundMe. Come join us as we innovate the transportation industry.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

With easy access to the 105 and 710 you can easily hop on and off the freeway! The city's diverse culture creates a fun flux of flavorful restaurants.

An Insider's view of NEXT Trucking

What’s the vibe like in the office?

“Seeing the owners work just as hard and being present in the office inspires me to reach for higher goals.”

Sahar

LTL Senior Executive

What's the biggest problem your team is solving?

“I look at our product as something that goes way beyond the technology itself. Creating the optimal carrier experience means getting close to our users and understanding their needs. There’s no better feeling than finding a solution that not only drives growth, but also makes drivers’ jobs a little bit easier and little bit more delightful.”

Brian

Product Manager

What makes someone successful on your team?

"As a designer, one of the most important parts of being a successful designer is to always consider the system. We’re designing a system that spans online and offline so it’s critical that you think about how each piece fits into the system as a whole."

Cole

Director of Product Design

What is your vision for the company?

“We want to change the industry by streamlining the process for drivers to book loads and manage their trucks/fleets in an easy process so that they take a little bit of stress off their plate and enjoy what they do to the fullest.”

Eddie

Sr. Transportation Representative

What is your vision for the company?

"My vision is to be a transparent transportation company. We want to be the advocates for carriers, both big and small."

Corey

Carrier Rep

What are NEXT Trucking Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
NEXT's 401(k) retirement plan matches up to 5% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
NEXT offers stock options that vest over a three-year period.
Vacation & Time Off Benefits
Generous PTO
NEXT's vacation policy includes two weeks paid time off for all employees and up to three weeks off for tenured employees of five years or longer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
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