About Us

We’re an outrageously fun but also spiritually deep online Women’s Empowerment, Sexuality and Tantra education brand that reaches over 70 million people worldwide.

Every day we get emails from our clients and audience sharing how we have healed their deepest wounds and shown them how to have incredible pleasure and intimacy in their lives - we genuinely get to see that we make a difference with our work.

Our team is big enough to be specialiszed and dedicated (we aim to operate with the vision of Space X, the impact of Google and the style of Lady Gaga) but also small enough to feel intimate, human and personally empowering (meaning no bureaucracy or thankless management).

In this role, you’ll be key in smoothing the way forward daily for all our customers and followers – we’re a multi-million dollar global brand and we do the most interesting work in the world healing and uplifting people to their highest sexual potential and aliveness.

Plus you can do all of this from the comfort of the beach, mountains, city or wherever you call home. Extra bonus though if you happen to live in L.A. ;) 

Intrigued?

About you

• You have 3+ years of Customer Success or Account Management experience working with complex customers. (Preferred but not essential)
• You are obsessively organized, detail-oriented, and sincerely empathetic.
• You are a compelling writer who crafts grammatically impeccable emails.
• You have the knack of being able to respond to customers both professionally and with the deep empathy and love of a great friend
• You have management experience and know how to build and maintain a successful team.
• You possess outstanding analytical, problem-solving and multitasking skills.
• You are fantastic at executing with speed and decisiveness and understanding how to manage priorities.
• You’re resourceful and proactive in identifying new opportunities, solving problems, and prioritizing efforts.
• You have an outstanding attitude and readily accept change, take initiative, and respond positively to suggestions and constructive criticism.
• You are adaptable and ambitious. You enthusiastically take on other assignments as needed to support your team!
• You are a talented juggler. You successfully manage competing priorities, and you make it look easy
• You are able to work remotely (with your own phone, headset, laptop and high-speed internet access in place).
• You are thrilled and excited to further the spiritual, sexual and emotional experience of the world and yourself!

The Role

• Manage our customer service across multiple platforms; email, website, social media, online courses and advertising
• Receive training in all our programs and master the frameworks, tools, and techniques we’ve created to change people’s behavior and help them achieve their aspirations.
• Help our community get through critical moments with ease by taking a systematic approach to problem-solving and applying a bit of detective work to solve any issue that comes your way.
• Develop an in-depth knowledge of all the company’s programs, procedures, platforms and policies to be able to resolve almost any enquiry yourself
• Run point on customer issues that require masterful coordination between multiple teams (such as teaching staff, program managers, marketing team, technical support).
• Delegate complex questions (technical or emotional) to the relevant members of our team
• Build, train and manage a team of best in class junior customer pleasure staff; ensuring we are adequately staffed at all times
• Respond rapidly and thoroughly to any customer inquiries with answers that are clear, concise, accurate, complete and reflective of the highest standards of customer care.
• Serve as a thought leader to continuously evaluate, identify and communicate trends/opportunities/issues cross-departmentally to drive product, system and technical improvements, that positively impact our communities experience.
• Report operational issues as they surface; proposing changes to systems/processes/business alignment to fix root causes.
• Develop and maintain a library of training protocols and customer service aids (FAQs/screencast tutorials/help pages etc.) to ensure our team provides consistent customer service and can be on-boarded quickly.
• Create KPIs and a reporting package that tracks the performance of the Customer Pleasure and Support team; establish a reporting and KPI review cadence that you will lead.
• Have the Flexibility to adapt work schedule to align with peak periods (product/course launches) and demands of our business.

Qualifications

Experience: Management: 2 years (Preferred). Customer Service: 3 years (Preferred). Account/Project Management: 1 year (Preferred).

Skills: Must have perfect English writing skills with the ability to craft customer communications that are engaging and reflect a high degree of professionalism. Superior skills in all Microsoft Suite and similar cloud-based platforms. Fantastic online researcher. Experience with Customer support platforms such as GooveHQ or Zendesk a bonus. 

Availability: On-site work not required but is a plus if you live in Los Angeles. Open to remote workers.

The Benefits

• Competitive rate commensurate with experience
• Flexible work hours
• Competitive employee benefits depending on hours and role