Customer Service Associate at Prodege LLC

| El Segundo
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Recently named as one of LA's Best Places to work in 2019, Prodege, LLC, an internet and media company that is dedicated to “creating rewarding moments” for its members by rewarding them with more than $700 million in cash and free gift cards since inception. Prodege is comprised of four consumer brands — Swagbucks, MyPoints, ShopAtHome, and InboxDollars— which deliver engaging content and valuable rewards to more than 100 million members worldwide. Prodege's complementary suite of business solutions helps brands boost engagement with consumers by making it easy to gather insights, listen to their audience and gain further exposure to drive brand loyalty.

Join Prodege and help us "Create Rewarding Moments" for consumers around the world! 

The Customer Service Associate will be responsible for representing the company in a positive and professional manner while answering the inquiries and questions of Swagbucks.com users.

Additionally, the Customer Service Associate will:

  • Answer live chat, e-mails and phone support from our users and assist them while meeting quota (200 cases/day).
  • Troubleshoot user issues and questions with a positive and friendly attitude.
  • Collaborate on team decisions.
  • Respond to all chat inquires throughout the workday while answering e-mails and phone support. 
  • Communicate clearly and professionally via live chat and e-mail.
  • Work efficiently with all departments to ensure customer inquiries are resolved in a timely manner.

Additional skills and experience required:

  • At least 1 year of live chat & email customer service experience is required.
  • Have general computer knowledge and typing speed of 35 wpm.
  • Excellent verbal and written communication skills are a must. (Writing sample will be requested during the interview process.)
  • Proficiency with Google Drive and Zendesk software will be a plus.
  • Basic skills in Microsoft Word and Excel Functions.
  • Must be detail oriented, capable of managing competing priorities and meeting tight timeline and daily quota.
  • Must be self-motivated and deadline/quota oriented.
  • Must be able to work productively with limited supervision.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • SendGridEmail

Location

Prodege is located in the heart of El Segundo with easy access to freeways, LAX, great restaurants, and the beautiful beaches of the South Bay!

An Insider's view of Prodege LLC

What's the biggest problem your team is solving?

The biggest problem that the Mobile QA team is working on is foreseeing the user edge cases. Our apps are constantly getting updated with new trendy features to keep users active. Some of these are hard to test in the QA environment. The best solution is to be an advanced user of the apps in real life to understand the customer logic at its best.

Alyona

Jr. Automation Engineer

How do you empower your team to be more creative?

Each member of the team provides a unique perspective from their previous experience that brings about unique ideas. I capitalize on this diversity by empowering each member with what they’re good at & provide opportunities for them come up with their own solutions. I always ask for their input since their perspective could be different from mine.

Jason

QA Manager

What are Prodege LLC Perks + Benefits

Prodege LLC Benefits Overview

Prodege offers a variety of comprehensive and competitive health, dental & vision plans for our employees and their covered dependents to best meet their individual health care needs. We also offer on-site wellness programs that include free biometric screening as well as other health and wellness discounts.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Medical and Dependent Care FSA plans helps our employees with qualified out-of pocket expenses with pre-tax contributions up to the allowable annual IRS maximums. We also offer a Transit FSA plan.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
We know how important saving for the future is and offer a comprehensive 401(k) plan.
401(K) Matching
Company Equity
We believe that each employee plays a significant role in the success of Prodege and offer equity to employees.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
You name it, we've got it (or we'll get it)!
Some Meals Provided
Prodege offers free, catered lunch (with a variety of options such as Kosher, vegan, vegetarian, Paleo and gluten free) and a fully stocked kitchen with an abundance of beverages and healthy snacks.
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Competitions and team off-sites, remodeled office space, treadmill and bike desks, monthly birthday celebrations, anniversary and new hire celebrations, employee recognition programs, generous time off and much more! We also provide a quarterly charitable giving allowance to each employee so that they can donate to a charity of their choice.

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