Customer Service Associate

| Greater LA Area
Send resumes (PDF only) position is immediate. theketobox @ gmail.com
Apply now

We are looking for a friendly and enthusiastic, customer service representative to work with our growing startup! This is for a part time position to start. It will hopefully grow to being a full time position in the coming months.


Summary: Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints. 

Candidates are expected to:
- Speak to customers via email concerning orders, returns, shipments and products. 
- Handle sending replacement items and shipment tracking via USPS
- Make changes to or cancel orders/ pre-orders. 
- Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.) 
- Initiate file maintenance for corrections to customer file. 
- Obtain customer feedback information. 
- Must be available Monday-Friday from 8:30am to 5:30pm

Requirements & Skills/Qualities: 

- Enjoy interacting with people and answering emails. 

- Must be open to a fast paced startup environment.
- Computer skills in excel, data entry, word & the google suite of products. (Google sheets, docs, etc.)
- Exceptional work ethic, with genuine passion for helping customers. 
- Possess the highest level of commitment to customer service and client satisfaction 
- Strong written and verbal communication skills 
- Team player and works well without constant supervision

Minimum 1+ year(s) customer service for an e-commerce company. 

 

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Send resumes (PDF only) position is immediate. theketobox @ gmail.com
Apply now
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Apply now
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