Customer Retention and Sales Representative
Centerfield drives more than two million sales each year for residential services, business services and telecommunications brands such as AT&T, Charter Spectrum and Frontier Communications. Our technology platform, Dugout, and leading consumer guides engage with in-market consumers to help them purchase the right product or service, including internet connections, TV plans, phone, and security, for their home and business.
As authorized retailers for Fortune 100 companies such as AT&T, DIRECTV, you will be responsible for interacting with consumers shopping for internet, TV, and phone while ensuring a seamless customer experience from the point of sale through customer support. Additionally, you’ll have the opportunity to join a growing and innovative team based in our beautiful Playa Vista, California headquarters!
What you’ll do:
- Answer calls from consumers shopping for internet, TV, phone and more
- Support existing customers across multiple channels including, phone and email
- Deliver an excellent customer experience
- Multi-task, including conversing while navigating multiple screens
- Problem-solve to answer questions and make sure customers get the information they need
What you bring:
- 2+ years of previous call center experience preferred
- Customer-centric attitude
- A team player who is self-motivated & goal-oriented
- Competitive spirit and a drive to be successful
- High level of honesty and integrity
- Strength in multitasking to field simultaneous inquiries from multiple users
- Excellent written and verbal communication skills
- Focus and the ability to thrive in a fast-paced environment
Why work for Centerfield?
We pride ourselves in being one of the best places to work, and that’s because we put our people first. We want you to learn, grow and develop professionally with us. We understand our employees are the most significant investment we can make, so we offer:
- Competitive salary, and commission
- 401K match - Fully Vested Day 1
- Health insurance with company contribution supplemental insurance
- Paid time off and sick time
- Free gym membership at office facility
- Monthly team outings (Ball games, happy hours, hikes, etc.)
- Award winning culture & unprecedented team spirit
- Fully stocked break rooms with snacks & drinks
- Paid volunteer days
- Career growth, we promote from within!