Who are we? 

Your Super is on a mission to improve people’s lives and health with the power of (super) plants! We are a young, energized company who recently completed our US Series A financing round and are looking to scale further. We have offices in both the US and Berlin and are growing rapidly. You have the chance to join the founding team and become a crucial part of our success story! 

Our Customer Experience team is the lifeline to our superfoods community. We are customer service ninjas who engage with our shoppers and brand enthusiasts through a myriad of support channels including e-mail, phone, chat and social media. We are committed to making sure our customer’s end-to-end journey is nothing less than exceptional. 

Who are you? 

If you share our passion for health and wellness and the power of superfoods, we want to hear from you! 

We are looking for customer-obsessed individuals who like talking to people every day and providing innovative solutions to high-value needs or problems. Ideal candidates will have previous experience in a customer-facing role or function as well as a demonstrated interest in health, wellness, and/or plant-based nutrition. 

Tasks & Responsibilities: 

• Provide product knowledge and recommendations to prospective shoppers 

• Act as subject matter experts on customer policy, procedures, and terms of service 

• Answer/action daily service tickets or requests via phone, email, chat and social media 

• Assist customers with the management of orders, accounts, subscriptions, loyalty programs and promotions 

• Monitor and manage third party alerts, disputes, buyer messages, customer reviews and comments 

• Process customer return requests and packages, refunds and price adjustments 

• Process orders potentially deemed high risk or fraudulent 

• Other CX duties as assigned 

What we’re looking for: 

• Demonstrated interest or background in health, wellness or nutrition 

• 1-3 years customer-facing experience including call center, retail, or hospitality 

• Exceptional communication skills, both written and verbal 

• Experience with cross-functional collaboration tools such as Slack, Trello, Basecamp, etc. 

• Flexible schedule including weekends and holidays (based on business need) 

• Strong multi-tasker and self-starter 

• A positive attitude & team player 

• Zendesk experience preferred 

• Bilingual (fluent in German) a huge plus!!