Customer Experience Representative
FabFitFun is looking for an exceptionally talented Customer Experience Representative to join our energetic Customer Support Department. In this role, you will have the opportunity to be the driving force behind creating an amazing customer experience, designed to surprise and delight our members, generating a lifetime of loyalty.
What You'll Do:
- Address a high volume of customer inquiries via emails, calls, live chats, social media and community forums
- Gather and accurately enter relevant, detailed information regarding all customer inquiries into a logging and tracking system
- Efficiently respond to the needs of e-commerce customers in a helpful and precise manner
- Gain a high degree of knowledge about our products, operation and policies
- Become a product expert to track, manage and successfully deliver resolutions to all customer requests
- Ability to take ownership of all customer concerns, managing expectations from order to delivery
- Serve as the liaison that shares customer feedback with other departments such as Merchandising, Marketing, and the Operations/ Fulfillment Center
- Foster a feedback-driven culture; give timely, constructive feedback and initiate opportunities for others to provide feedback to you
- Ability to share and work as a collaborative team player in a fast paced environment
- Identify and offer solutions or improvements for business challenges
What You'll Bring:
- Bachelor’s degree or experience working in customer service a plus
- Genuine passion and care for assisting customer concerns and inquiries
- English language proficiency, with strong written, grammar and oral communication skills
- Strong organizational skills and the ability to multitask in a dynamic, fast-paced environment
- A positive, fun and supportive team player attitude
- Experience working with ZenDesk and/or similar customer service platforms is a plus
- Bilingual is preferred
What You'll Get:
- Be a part of one of the fastest growing companies in the US that is revolutionizing eCommerce
- Flexible PTO policy - we trust our employees to manage their time!
- Free FabFitFun subscription and and quarterly credit in the Add-Ons store
- Amazing benefits including medical, dental, vision, FSA, and 401k
- $50/month mobile allowance
- WFH stipend while FFF is temporarily working from home