Customer Experience Representative at FabFitFun, Inc.
FabFitFun is a multimedia lifestyle brand that features a robust number of offerings — from digital content, community, and our most notable service, the seasonal subscription box! Our fast-growing membership touches millions of individuals in the US and Canada, and the editorial content, videos, and social posts entertain people around the world.
FabFitFun is looking for an exceptionally talented Customer Experience Representative to join our energetic Customer Support Department. In this role, you will have the opportunity to be the driving force behind creating an amazing customer experience, designed to surprise and delight our members, generating a lifetime of loyalty.
At FabFitFun, #CustomerIsQueen.
What You'll Do:
- Address a high volume of customer inquiries via emails, calls, live chats, social media and community forums
- Gather and accurately enter relevant, detailed information regarding all customer inquiries into a logging and tracking system
- Efficiently respond to the needs of e-commerce customers in a helpful and precise manner
- Gain a high degree of knowledge about our products, operation and policies
- Become a product expert to track, manage and successfully deliver resolutions to all customer requests
- Ability to take ownership of all customer concerns, managing expectations from order to delivery
- Serve as the liaison that shares customer feedback with other departments such as Merchandising, Marketing, and the Operations/ Fulfillment Center
What You'll Bring:
- Recently earned your Bachelor’s degree, and/or have 1+ year experience working in customer service
- Genuine passion and care for assisting customer concerns and inquiries
- English language proficiency, with strong written, grammar and oral communication skills
- Strong organizational skills and the ability to multitask in a dynamic, fast-paced environment
- A positive, fun and supportive team player attitude
- Experience working with ZenDesk and/or similar customer service platforms is a plus
What You'll Get:
- Be a part of one of the fastest growing companies in the US that is revolutionizing e-Commerce
- Amazing benefits including medical, dental, vision, disability and life insurance, 401k
- Free FabFitFun subscription and and quarterly credit in the Add-Ons store
- Catered meals, kitchen stocked with great snacks and drinks
- Flexible PTO Policy