FabFitFun
Hybrid

Customer Experience Coordinator

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FabFitFun inspires happiness and personal growth through discovery. Join us! 

FabFitFun, one of the fastest growing companies in the U.S., is seeking a rockstar people-person to join our Customer Service team for our Style department here in the heart of Los Angeles. This is an entry-level, full-time position with exceptional room for growth!

What You'll Do:

  • Support the daily operational functions of the Style team

  • Work with Merchandising Assistant in handling outbound shipping requests.

  • Create and update information in the company’s Customer Style Portal

  • Record/scan product data in inventory log

  • Prepare in-box collateral for style boxes-Monthly editor’s letter, personalized notes, GWPs

  • Prep and assist in weekly inventory photo shoots

  • Respond to customer inquiries in a timely manner

  • Engage customers to help build style profiles

  • Manage and organize new inventory and returned inventory in stockroom, content studio and styling space

  • Record returned merchandise in inventory tracking database

  • Assist in maintaining and running weekly/daily sales and inventory reports as well as recap data on a weekly basis

  • Perform other duties and special projects as assigned

What You'll Bring:

  • 1-3 years working experience in a Fashion/Retail environment

  • Advanced knowledge of Microsoft Office, specifically Excel and Google Suite

  • Must have an AA, BA or BS degree

  • Exceptional Problem Solver

  • Self starter

  • Strong communication and interpersonal skills

  • Strong Analytical skills

  • Must demonstrate creative thinking and problem solving

  • Must be able to lift 25 lbs

What You'll Get:

  • Full Health Benefits

  • Dental & Vision Coverage

  • 3 Weeks Paid Vacation

  • Paid Parking

  • Dog Friendly Office

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What are FabFitFun Perks + Benefits

FabFitFun Benefits Overview

Amazing benefits including medical, dental, vision (+ Pet insurance!)
401K & Matching
Open/Flexible PTO policy - we trust our employees to manage their time
Donation matching program
Free FabFitFun subscription and quarterly credit in our e-commerce Add-Ons store
Monthly cell phone stipend

Culture
Volunteer in local community
Partners with nonprofits
Each of our seasonal boxes partners with a charity/nonprofit organization.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Highly diverse management team
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Covered through Nationwide - 90%
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Partner with BrightFunds to allow the company to match up to $500 per employee annually for approved donations and organizations
Child Care & Parental Leave
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some meals provided
Catered lunch weekly on Tuesday! Supplemental Catered meals also available throughout the month
Company-sponsored happy hours
Onsite office parking
Paid parking available for all of our employees
Pet friendly
Dog friendly office and right across the street from the West Hollywood dog park! You will find bowls and treats throughout the office.
Relocation assistance
Fitness stipend
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.
Home-office stipend for remote employees
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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