Customer Engagement Representative at Aspiration

| Greater LA Area
!Sorry, this job was removed at 12:51 p.m. (PST) on Thursday, January 23, 2020
At Aspiration, we created the category of sustainable, socially responsible retail consumer finance. We offer unique financial products to let people save, spend, and invest their money in ways that make them more financially secure and align with their personal values. Unlike other financial institutions, Aspiration is committed to building a relationship with our customers based on trust and aligning the customer’s success with our own. Aspiration has raised over $115M in funding to date, and is growing quickly. This is a multifaceted and hands on role.

What You'll Do

  • Communication. Your primary task will be communicating with potential and current customers through phone and email regarding Aspiration’s financial services.
  • Engagement. As a Customer Engagement Specialist, you will engage with customers beyond their initial inquiry, determining if/when they may benefit from other Aspiration products, features, or promotions. 
  • Voice of the brand. Be an advocate for Aspiration’s mission and values. 
  • Cross-departmental collaboration. Communicate ideas and feedback to the appropriate departments to contribute to ongoing company improvement and growth.
  • Feedback. Participate in regular coaching sessions with your Team Lead and Manager which focus on your strengths and areas of opportunities. Our ideal agent is willing and open to receiving constructive feedback.

What You'll Bring

  • BA/BS degree required
  • 1+ years of Customer Service or customer-facing roles
  • Customer Engagement representatives should strive to demonstrate a customer focus, an entrepreneurial spirit, resilience, attention to detail, a team mentality, and company & industry knowledge.
  • Ability to adapt and thrive in an ever-changing environment 
  • Entrepreneurial spirit - Aiming to resolve customer issues by assuming ownership of the outcome and striving for personal excellence
  • Attention to detail - We work in a highly regulated industry, so ensuring high-quality work is imperative
  • Team Mentality- Investing in working as a member of a larger team by working to build relationships with peers, managers, and fellow employees 
  • Excellent written and verbal communication skills

Bonus Points

  • Familiarity with ZenDesk
  • Previous experience in financial services or banking
  • Previous experience managing multiple work queues at once

What You'll Get

  • Making an impact for a company with a mission of transforming the financial industry and the lives of millions
  • Robust healthcare plans, 401K and unlimited vacation time
  • Bright and collaborative office in Marina del Rey - blocks from the beach
  • Diverse & inclusive culture

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • PostgreSQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SegmentAnalytics
    • AmplitudeAnalytics
    • AdjustAnalytics
    • LucidchartsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • After EffectsDesign
    • ProcreateDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ClickupManagement
    • SmarshManagement
    • ZenDeskCRM
    • MailChimpEmail
    • IntercomEmail
    • MandrillEmail
    • SendGridEmail
    • IterableEmail
    • Impact RadiusLead Gen

Location

We're located in Marina Del Rey, steps from bars, shops, and restaurants. On Fridays there's a local farmer's market right on our block!

An Insider's view of Aspiration

What’s the vibe like in the office?

Aspiration has some of the smartest, most hard-working, and fun people I have ever worked with. The vibe is very fast-paced and exciting, and management is good at adjusting to different people’s work styles, allowing employees to work remotely and even bring their pups in on Fridays.

Jordan

Data Analyst

What's the biggest problem your team is solving?

We use cutting edge technology to solve both dated financial problems and problems that impact our environment. Aspiration is unique in that we are a financial firm focused on environmentalism while putting people before profits. For every solution we have to a banking problem, we're challenged with having an equal or greater impact on the world.

Chloe

Product Manager

How does the company support your career growth?

I joined Aspiration as an Account Manager. Now, I manage an affiliate program of 80+ accounts and support our direct media partners. In 1 year, I've grown beyond my own expectations. From leading a large product implementation to planning off-site activation events, my need of not being in a complacent position has been met from the moment I joined

Andre

Affiliate Manager

What are Aspiration Perks + Benefits

Culture
Volunteer in local community
Aspiration has participated in several volunteering activities, including Heal the Bay beach clean ups, LA Tech Gives Back beautification projects, and card making for Children's Hospital of LA.
Partners with Nonprofits
Aspiration partners with Accion, a nonprofit specializing in microloans. We give 10% of every dollar we earn to low-income Americans, funding up to $5,000 per person to jumpstart new businesses.
Friends outside of work
Eat lunch together
Intracompany committees
Aspiration has a communication committee that works to organize all-hands meetings, lunch and learns, and team-building events.
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aspiration employees can contribute up to $2600 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to the maximum plan limit for up to 13 weeks.
Dental Benefits
Our dental plan covers 90% of premiums.
Vision Benefits
Aspiration covers 90% of premiums for vision coverage.
Health Insurance Benefits
Aspiration's health insurance policy covers 90% of medical premiums.
Life Insurance
Aspiration pays for basic life insurance coverage valued at $20,000 Basic Life & AD&D.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Stock options are available to fulltime employees
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Aspiration provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Aspiration's pet policy is Occasional bring your pet to work days.
Relocation Assistance
Our relocation assistance plan offers a maximum reimbursement of $5000.
Professional Development Benefits
Lunch and learns
Aspiration hosts lunch and learn meetings on occasion.
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