Customer Care Agent

| Greater LA Area
Send your resume to [email protected]
Apply now

ChromaDex currently has an immediate opening for a full-time Customer Care Agent for our office in Westwood, CA. The right candidate will be detail oriented, energetic, with the ability to effectively work on a team, communicate with professionalism and poise to provide an exceptional customer experience and ensure 100% customer satisfaction. 

In this role, the Customer Care Agent is primarily responsible for working in the call center department, interacting with customers on the phone and via chat and email with an emphasis on responding to customers regarding their Social Media messages in order to improve their experience.  The right candidate must be energetic, tech-forward, great on the phone, and able to take initiative and effectively communicate at all levels of the organization. 

What you'll be doing:

  • Engage with customers on the phone, via chat, email and Social Media to ensure an optimal experience
  • Escalate issues as necessary or direct customers to the appropriate parties and/or navigating through the website as needed.
  • Effectively communicate and coordinate with other departments (sales, consumer loyalty) during all steps of the ordering process from inception to completion
  • Availability to work Saturday through Wednesday

What you'll bring:

  • BS/BA Degree OR
  • 1+ years of experience in data entry, customer service or general administrative field in a phone-intensive role
  • Experience with Zendesk or other similar CRM software
  • A compelling phone presence and a passion for customer service
  • Strong analytical and problem solving skills; excellent on-the-spot judgment
  • Strong communication and interpersonal skills
  • Ability to work independently with minimal supervision as well as in a team oriented environment
  • Ability to multi-task and adapt to fast paced environments

 

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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
      • JavascriptLanguages
      • PHPLanguages
      • PythonLanguages
      • SqlLanguages
      • jQueryLibraries
      • ReactLibraries
      • Twitter BootstrapLibraries
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      • SmartsheetManagement
      • ZubeManagement
      • WordpressCMS
      • HubSpotCRM

    Location

    We're in the heart of Westwood just a stone's throw from UCLA! Lots of great dining and shopping just a short walk away.

    An Insider's view of ChromaDex

    What’s the vibe like in the office?

    The vibe in the office benefits from aspects commonly associated with startups and corporate settings alike. The break room provides entertainment to enjoy the plentiful snack options while the rest of the office supports collaborative and individual projects with ease.”

    Sky

    Marketing Communications Manager


    How do you collaborate with other teams in the company?

    I work hand-in-hand with our science team to translate the science behind our product and how it works in our bodies to those of us that are not scientifically inclined (me included)! From blog posts to emails, all of the content I create represents a conversation between myself and a science team member.

    Brandi

    Content Manager

    What are some things you learned at the company?

    With the level of exposure to various teams at Chromadex, I have learned how important it is to promote strong collaboration between teams across the Company. One challenge involves working with the sales and marketing team, and the data science team to analyze sales trends and to provide meaningful analyses to assist in business decision-making.

    Wesley

    Finance Manager

    What projects are you most excited about?

    I've been leading the charge for modernizing and automating our corporate infrastructure. We move fast and work through challenges as a team; I really like how much impact I have on the business every day.

    David

    Director of DevOps

    What are ChromaDex Perks + Benefits

    ChromaDex Benefits Overview

    We offer a full suite of benefits, from Medical/Dental coverage, life insurance, generous PTO and Holidays, to a 401(k) program with a great match as well a stock option grant program for all employees that benefits from ChromaDex already being a public company.

    One thing that makes us unique is our employee-curated snacks. They’re not run-of-the-mill snacks, either. Our refrigerator and snack cupboard is full of the good stuff, from prosciutto and peanut butter to organic apples and avocados.

    Oh yea, and we also have those cool standing desks. The automatic/powered kind.

    Culture
    Friends outside of work
    Eat lunch together
    Daily stand up
    Open door policy
    Team owned deliverables
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Company Equity
    Child Care & Parental Leave Benefits
    Family Medical Leave
    Company sponsored family events
    Acme co. sponsors family oriented events Semi-annually.
    Vacation & Time Off Benefits
    Generous PTO
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Casual Dress
    Company Outings
    Acme Co. hosts company outings Semi-annually.
    Game Room
    Stocked Kitchen
    Parking
    We offer employees Free on-site garage parking.
    Professional Development Benefits
    Job Training & Conferences
    Cross functional training encouraged
    Promote from within
    Online course subscriptions available
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