Consumer Experience Specialist at GOAT Group

| Greater LA Area
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The CX Specialist is a crucial role in our company, serving as the primary contact between buyers, sellers, and us. The ideal candidate has an understanding of mobile applications and technology with an eagerness to provide the best customer support around.

In this role you will:

  • Resolve customer support issues with the utmost patience and by adhering to company policies
  • Provide real-time customer support with a positive attitude through email and chat
  • Troubleshoot technical issues related to our mobile apps and website
  • Be flexible to carry out other assignments as they come up

We are looking for:

  • Passion for sneakers, technology, and helping others succeed
  • A quick learner, a self-starter, able to work autonomously, and you're willing (and able) to handle the pressures of an increasing level of responsibility
  • Excellent written and verbal communication skills; able to interact with customers in a clear and concise manner
  • Must be a team player who is able to make self-directed judgments based on established guidelines
  • Must be able to prioritize work and manage time effectively; the ideal candidate thrives in a fast-paced, multi-faceted environment
  • Highly organized with demonstrated attention to detail
  • Ability to recognize current trends within the industry and suggest ways to improve the overall customer experience
  • Must be available and willing to work extended hours as needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs 

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 30 million members across 170 countries.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

Los Angeles, CA 90018

What are GOAT Group Perks + Benefits

Culture
Volunteer in local community
GOAT Group participates in Tech Gives Back.
Partners with Nonprofits
GOAT Group partners with Non Profits such as Shoes That Fit and The Midnight Mission.
Friends outside of work
Eat lunch together
Daily stand up
Open office floor plan
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
GOAT Group employees can contribute up to $2,750 for Medical FSA, $5,000 for Dependent FSA, and $270 per month for commuter (parking and transit).
Disability Insurance
Disability insurance covers 60% of annual salary up to $10,000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary with a maximum of $250,000.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Employees receive 48 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
GOAT Group offers pre-tax commuter benefits for all employees and will provide an employer contribution to employees at our corporate office in exchange to not receive a parking permit.
Company Outings
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
GOAT Group offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
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