Collections Specialist

| Greater LA Area

ForwardLine is a data-driven FinTech company dedicated to improving the financial health of America’s small businesses. As an industry leader in direct lending, we strive to build long term, value-added relationships with small business owners who oftentimes are underserved by traditional banks.

Our company is looking for a motivated Collections Specialist that will add to our vision, culture, collaboration, passion, and innovation. Are you a detailed-oriented person with great time management skills? If so, this opportunity will directly add value to our team and drive our continued growth.    

 Responsibilities:

  • Collect delinquent balances on daily/weekly ACH loans.
  • Initiate a high volume of outbound calls, as well as handle inbound calls.     
  • Correspond with merchants in a timely and appropriate manner.  
  • Contact merchants in order to negotiate resolution of outstanding balances and determine reason for delinquency.
  • Manage a high volume of accounts and adhere to company policies/procedures.
  • Must skip-trace on accounts where contact with merchant has not been made.
  • Ability to handle multiple tasks within demanding deadlines and maintaining accuracy.
  • Must deliver best in class customer service on every interaction with merchants.
  • Facilitate collection of accounts in complex or difficult situations that may arise.
  • Have self-motivated skills coupled with excellent problem-solving abilities.
  • Maintain a high-level of service by being proactive and advising supervisor of potential problems.   
  • Prepare and mail demand letters to merchants as needed.
  • Send delinquent accounts to company’s outside counsel when collection efforts are exhausted.  
  • Must maintain professionalism and be a team player in order to work with multiple departments. 
  • Additional duties as needed.  

 Skills/qualifications:

  • Minimum of 3 to 5 years of experience in collections
  • Previous Commercial/Small Business Lending collections experience is preferred
  • Excellent written and verbal communications skills required
  • Ability to adapt to changes quickly
  • High attention to detail
  • Bilingual (Spanish/English) a plus
  • Knowledgeable on legal process for collections
  • Proficient in Microsoft Office (Outlook, Word, Excel)

What you get from us:

  • Health, dental, vision, 401k available
  • Paid vacation, holidays and sick time
  • A dynamic, team-oriented office environment
  • A comfortable, relaxed casual dress code
  • Rewards, recognition, company events, and other fun stuff
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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • WordpressCMS

Location

21700 Oxnard Boulevard , Woodland Hills, CA 91367

An Insider's view of ForwardLine Financial

What’s the vibe like in the office?

This is not a typical corporate office. The company focuses on finding the right live/work balance. They understand the importance of building relationships and the opportunity to grow. Yes we are here to work but they actually care about how we are doing and what they can do to make things better.

Christian

Funding Consultant

How do you collaborate with other teams in the company?

Being in Product means being cross functional and getting fully involved in processes.
It also means collaborating with other teams on initiatives: Providing context, setting expectations and getting everyone on the same page and all those are done via meetings, emails, skype, slack, Jira, Trello amongst many other tools.

Dani

Senior Product Manager

How has your career grown since starting at the company?

I have been given the opportunity to grow in my department in ways I never thought were possible. This has allowed me to become a bigger part in decision making processes, and get to work together with all departments across the company to ensure we are delivering the most customer-centric product possible.

Janae

Associate Underwriter

How do you empower your team to be more creative?

At ForwardLine we stress ownership and creativity of execution. That means we always start by setting clear goals - “success means X” - now go and get there however you think is best. This gives everybody clear guardrails and sense of purpose, empowers them with a sense of ownership, and activates their creative and innovative talents.

Andy

VP of BizOps

What makes someone successful on your team?

Teamwork is one of the five pillars of the company values. Every employee of ForwardLine has a crucial role to play in order for us to help our customers grow their businesses. Staying professional, knowing when to ask for help, being transparent, helping teammates in need, and following agile principles will help you succeed as a team member!

Steven

DevOps Engineer

What are ForwardLine Financial Perks + Benefits

Culture
Open door policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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