ForwardLine is a data-driven FinTech company dedicated to improving the financial health of America’s small businesses. As an industry leader in direct lending, we strive to build long term, value-added relationships with small business owners who oftentimes are underserved by traditional banks.

Our company is looking for a motivated Collections Specialist that will add to our vision, culture, collaboration, passion, and innovation. Are you a detailed-oriented person with great time management skills? If so, this opportunity will directly add value to our team and drive our continued growth.    

 Responsibilities:

• Collect delinquent balances on daily/weekly ACH loans.
• Initiate a high volume of outbound calls, as well as handle inbound calls.     
• Correspond with merchants in a timely and appropriate manner.  
• Contact merchants in order to negotiate resolution of outstanding balances and determine reason for delinquency.
• Manage a high volume of accounts and adhere to company policies/procedures.
• Must skip-trace on accounts where contact with merchant has not been made.
• Ability to handle multiple tasks within demanding deadlines and maintaining accuracy.
• Must deliver best in class customer service on every interaction with merchants.
• Facilitate collection of accounts in complex or difficult situations that may arise.
• Have self-motivated skills coupled with excellent problem-solving abilities.
• Maintain a high-level of service by being proactive and advising supervisor of potential problems.   
• Prepare and mail demand letters to merchants as needed.
• Send delinquent accounts to company’s outside counsel when collection efforts are exhausted.  
• Must maintain professionalism and be a team player in order to work with multiple departments. 
• Additional duties as needed.  

 Skills/qualifications:

• Minimum of 3 to 5 years of experience in collections
• Previous Commercial/Small Business Lending collections experience is preferred
• Excellent written and verbal communications skills required
• Ability to adapt to changes quickly
• High attention to detail
• Bilingual (Spanish/English) a plus
• Knowledgeable on legal process for collections
• Proficient in Microsoft Office (Outlook, Word, Excel)

What you get from us:

• Health, dental, vision, 401k available
• Paid vacation, holidays and sick time
• A dynamic, team-oriented office environment
• A comfortable, relaxed casual dress code
• Rewards, recognition, company events, and other fun stuff