Collections Representative

| Greater LA Area
Email - [email protected] w/ "Built In" in the subject line.
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Job Description

We are hiring a Part-Time Collections Representative to help transform the digital lending space. We believe that lending and borrowing money should be easy, fulfilling, and fun. You’ll work closely with our team to develop thoughtful experiences to facilitate financial transactions between peers. We’re a scrappy group, driven by the desire to change peer to peer lending through user-focused design. At our company’s stage, the impact you can have is huge.

What we’re looking for

Comfortable speaking with customers by phone in a high volume outbound capacity 
Highly organized and able to monitor accounts in collections, resolve customer disputes with outstanding payment balances and document all customer interactions 
Accountable for minimizing the number of accounts sent to a 3rd party collections agency 
Complete Borrower payments and Lender refunds using API & payment system 
A flexible team player who can perform other assigned tasks and duties necessary to support the Customer Success Team

Requirements

0-1 years high call volume experience 
Previous experience in collections is preferred 
Strong attention to detail, goal-oriented, fast learner & comfortable working with various systems 
Commitment to excellent customer service 
Excellent written and verbal communication skills 
Ability to prioritize and manage multiple responsibilities 
Ability to work independently and adapt to a fast-changing environment

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • NoSQLDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • WordpressCMS
    • ZohoCRM
    • MailChimpEmail
    • SendGridEmail

Location

Our company is in trendy DTLA, walking distance to food, shopping and plenty of bars. Plus the office is easy to get to from public transportation.

An Insider's view of SoLo Funds

What’s the vibe like in the office?

We truly are collaborators; each person bringing unique characteristics to the group. An intimate setting initiates honest, real, straight forward conversations with pride in all the hard work we do. The atmosphere is friendly, resourceful, positive and focused. We have each others backs as we work through any obstacles, and constantly check in

Molly

Executive Assistant

What projects are you most excited about?

I'm personally most excited about designing and implementing big feature implementations that involve multiple code bases through uncharted territory. The design challenges and unknown aspects provide a stimulating experience with freedom to build creative solutions.

Erik

Backend Developer

How has your career grown since starting at the company?

I've gotten tons of experience and a huge confidence boost just working here over time. Also, I have joined some communities to help non-technical entrepreneurs and developers further their careers and I enjoy it thoroughly. Looking back, I can easily say that I would not have progressed this much working anywhere else.

Ed

Android Developer

How do you empower your team to be more creative?

Creativity is what makes us innovative. At SoLo, we are not afraid to change ideas. We release creativity through ownership. This process starts with our management style of understanding, powering creativity out, selecting the best ideas, giving ownership, testing the ideas and implementing them with our team. This is how we win as team.

Dari

COO

What is your vision for the company?

SoLo is positioned to be the benchmark for alternative credit scoring and lending in the USA. The underbanked and millennial demographics are more creditworthy than our archaic traditional financial system deem them. SoLo has proven this for thousands of underserved people, but our goal is to be a path to upward financial mobility for millions.

Travis

CEO & Co-founder

What are SoLo Funds Perks + Benefits

SoLo Funds Benefits Overview

At SoLo, we offer healthcare, unlimited vacation, holidays, and the flexibility to work remote.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
SoLo's management team is as diverse as our staff
Health Insurance & Wellness Benefits
Health Insurance Benefits
SoLo's health insurance policy covers up to 100% of out of pocket expenses.
Retirement & Stock Options Benefits
Company Equity
SoLo offers equity for each employee, including vesting over a three-year period
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
SoLo has a stocked kitchen with unlimited coffee, tea and fruit infused water.
Happy Hours
Happy hours are hosted On occasion .
Professional Development Benefits
Job Training & Conferences
SoLo offers employees professional development opportunities like Annual individual budget for training.
Cross functional training encouraged
Promote from within
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