Client Support Specialist 

Who We Are

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved auditing platform by our customers. This is how we have become one of the 100 fastest-growing tech companies in North America for the second year in a row by Deloitte!
AuditBoard transforms how audit, risk, and compliance professionals manage today’s dynamic risk landscape with a modern, connected platform that engages the front lines, surfaces the risks that matter, and drives better strategic decision-making. More than 25% of the Fortune 500 leverage our award-winning technology to move their businesses forward with greater clarity and agility, and AuditBoard is top-rated in GRC and audit management software on G2.

Who We Are Looking For

We are looking for positive, self-motivated professionals with strong customer service and support experience and an affinity for technology products and innovation. Individuals that can flourish in a dynamic entrepreneurial environment with a "roll-up your sleeves" mentality and are comfortable interacting with clients both online and over the phone. The ideal candidates will not only perform their given job duties well, but will also always be on the lookout for ways to improve our team’s processes as we continue to grow.

Responsibilities

In this role you will be working directly with our active clients assisting with any product feature functionality questions as well as managing the delivery of a variety of professional services offered by our Support team. These services include but are not limited to: data migrations, live phone training, and reconfiguration. Job duties also include helping troubleshoot any issues in the system that a client may have encountered and working with various internal teams to resolve these issues and/or provide solutions. 

Attributes for a Successful Candidate

• 0-2 years experience in customer support function
• Ability to analyze and troubleshoot in order to resolve problems quickly and cost effectively
• Ability to communicate clearly with team members and clients
• Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications
• Create training and technical support documentation
• Familiarity with helpdesk ticketing system
• Collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively
• Bachelor's degree or commensurate combination of education and experience
• Accounting & Audit knowledge is a plus
• SaaS or Technology experience is a plus
• High level of energy, drive, enthusiasm, initiative, commitment and professionalism
• Self-starter with solid organizational and planning skills
• Open-minded and willing to learn

Perks:

• You’ll be launching a career at one of the fastest-growing SaaS companies in North America!
• Hybrid/Remote work environment
• Lunch and snacks when you are in the office
• LYBL! Live your best life! $200 a month to spend on anything that enhances your life.  
• Unlimited Access to LinkedIn Learning
• Additional stipend for learning courses or certifications
• Celebrate your birthday with the day off
• Charitable giving - get paid to volunteer for a day
• All the traditional goodies….health, dental, vision, PTO, holidays
• Stock options
• Bonus program
• 401k to save for your future
• Fun company and team outings!