Who We Are

AuditBoard is a high-growth SaaS company in the financial technology space that is transforming the way organizations manage critical risk, audit and compliance initiatives. We believe in empowering enterprises to manage and control risk so that their businesses are able to thrive.

Designed by former chief audit executives, our enterprise cloud platform is purpose-built to automate and streamline activities in ways that align with how our thousands of users think and act daily. Clients range from pre-IPO organizations to Fortune 5,000 companies, including leading organizations such as Lululemon Athletica, WeWork, Activision Publishing, Lionsgate Entertainment Corp., TripAdvisor, Arthur J. Gallagher & Co., Intel, and Snap, among many others.

Who We Are Looking For

We are looking for positive, motivated professionals with customer support experience and an affinity for technology products and innovation. You will respond to client inquiries through a variety of channels including email tickets, chat, and phone. Through your experience of assisting our clients you will gain a valuable understanding of the needs of our clients and may also have the opportunity to help develop training and technical support documentation. Our client support specialist will work with development, product management, and customer onboarding functions to care for customers efficiently and effectively. Individuals that can flourish in a dynamic entrepreneurial environment with a "roll-up your sleeves" mentality and comfortable working with clients both online and over the phone.

Qualifications

• Less than 4 years experience in customer support function
• Bachelor's degree or commensurate combination of education and experience
• Analyze and troubleshoot to resolve problems quickly and cost-effectively
• Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications
• Ability to flourish in a high growth, fast paced, ever-evolving tech environment
• High level of efficiency, drive, enthusiasm, initiative and commitment
• Self-starter with solid organizational and planning skills
• Fluid and willing to learn
• Accounting & Audit knowledge is a plus
• SaaS or Technology experience is a plus
• Familiarity with helpdesk ticketing system is a plus

Why You’ll Love Life at AuditBoard

• Launch a career at a well-funded, hyper-growth SaaS tech company
• Free daily catered lunches
• Stock options
• Unlimited snacks and beverages
• Free gym membership
• Medical, dental, and vision coverage for full-time employees
• 3 weeks of Paid Time Off and 10 holidays per year
• 401k to save for your future
• Fun company and team outings