Client Support Representative

| Remote
At Luxury Presence, we provide the world's leading real estate agents with stunning websites, world-class marketing tools and services, and access to an exclusive network.

We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative
at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home-base for their businesses. In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses. 

Is this you?

You’re gifted at:
- Commanding software e.g. Zendesk, Hubspot, Asana
- Building beautiful websites
- Leading customers through software training
- Communicating complicated technology to clients with expertise ranging from novice to advanced
- Being a team player

You have:
- The ability to understand the customer journey
- A deep sense of empathy
- The ability to be an out-of-the-box thinker 
- The drive to solve problems creatively

You command:
- Teaching and helping customers
- Curiosity: you love to dig into problems and find solutions
- Start-up hustle & teamwork
- Mondays & project management


Who we are: Luxury Presence is a real estate SaaS company providing real estate agents and companies with cutting-edge software to grow their business. An official partner to four of the largest national brokerages, Luxury Presence was founded by Malte Kramer, a Stanford GSB graduate, and is backed by Silicon Valley’s Switch Ventures, Toba Capital, and Bessemer Ventures. Luxury Presence was recognized in 2020 as the 322nd fastest growing private company in America by Inc. and as a Best Place to Work by BuiltinLA. The company launched in 2016 and its client list includes leading realtors and companies who purchase template-based websites, a home search tool, listing referral network, content marketing tools, SEO, lead generation, and online advertising. Luxury Presence currently has 2000+ clients, including 22 of the WSJ Top 100 agents.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Location

Located in Santa Monica between Sawtelle and Mid-City, we're surrounded by energy and creativity from start-ups and creative studios.

What are Luxury Presence Perks + Benefits

Luxury Presence Benefits Overview

Luxury Presence offers generous PTO, work from home Fridays, a beautiful office in Santa Monica with a fully stocked kitchen and taps that flow water, kombucha, and cold-brew.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Running club and free yoga classes across the street from the office.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Lunch and learns
Each month a department will present to the company educating teammates
Promote from within
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