Client Success Associate (Remote)

| Remote
At Luxury Presence, we provide the world's leading real estate agents with stunning websites, world-class marketing tools and services, and access to an exclusive network.
We’re looking for a Client Success Associate to join our talented and growing Client Success team. The job will be remote but we are growing our presence in the area so other teammates close by. Our clients are some of the top real estate agents in the world and as a Client Success Associate at LP, you’ll be positioned to help them maintain their online presence, the home-base for their businesses. In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses. 
Is this you?
You’re gifted at:
-Commanding softwares e.g. Front, Hubspot, Drive, Monday, Slack
-Building beautiful websites
-Leading customers through software training
-Communicating complicated technology to clients with expertise ranging from novice to advanced
-Being a team player
You have:
-The ability to understand the customer journey
-A deep sense of empathy
-The ability to be an out-of-the-box thinker 
-The drive to solve problems creatively
You command:
-Teaching and helping customers
-Curiosity. You love to dig into problems and find solutions
-Start-up hustle & teamwork
-Mondays & project management

Who we are: Luxury Presence is a real estate SaaS company providing real estate agents and companies with cutting-edge software to grow their business. The company launched in 2016 and its client list includes leading realtors and companies who purchase template-based websites, a home search tool, listing referral network, content marketing tools, SEO, lead generation, and online advertising. Luxury Presence currently has 1300+ clients, including 17 of the WSJ Top 100 agents. An official partner to four of the largest national brokerages, Luxury Presence was founded by Malte Kramer, a Stanford GSB graduate, and is backed by Silicon Valley’s Switch Ventures, Toba Capital, and Bessemer Ventures.

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Location

Located in Santa Monica between Sawtelle and Mid-City, we're surrounded by energy and creativity from start-ups and creative studios.

What are Luxury Presence Perks + Benefits

Luxury Presence Benefits Overview

Luxury Presence offers generous PTO, work from home Fridays, a beautiful office in Santa Monica with a fully stocked kitchen and taps that flow water, kombucha, and cold-brew.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Running club and free yoga classes across the street from the office.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Professional Development Benefits
Lunch and learns
Each month a department will present to the company educating teammates
Promote from within
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