Client Sevices Specialist I
CLIENT SVCS SPECIALIST I
WHAT IS THE OPPORTUNITY?
This person will handle a variety of branch transactions for Entertainment Operations except new accounts. They are expert in all aspects of providing exemplary customer service and assisting customers with any transaction. Has good working knowledge of bank policies and procedures.
Entertainment Banking Division
Make your mark as a member of City National's Entertainment Banking group. You will help deliver sophisticated financial solutions through white-glove service to people and organizations in every facet of the entertainment business. City National has been a fixture in entertainment banking for more than 60 years, setting ourselves apart with in-depth expertise and knowledge of the industry.
WHAT WILL YOU DO?
- Responsible for the "back office" functions of the branch.
- Provides the branch with the flexibility and expertise to perform the duties of the Client Service Representative functions at a moments notice. Actively identifies and participates in the cross selling of CNB products and services when appropriate.
- Responsible for coaching of branch colleagues in policies, procedures, and/or processes in the various functions.
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- Minimum 1 year of experience working in a bank branch or bank operations role with cash handling experience required
- Minimum 1 year direct customer service experience required
- Minimum 1 year of basic computer experience (e.g. Microsoft Word, Excel, Outlook) required
Skills and Knowledge
- Minimum of 1 year experience in a banking environment required. Good problem solving and communication skills required.
- A general understanding of branch operations preferred.
- Basic computer skills including ability to use Microsoft Word and Excel preferred.
- Ability to perform branch positions with minimal supervision required.
- Working knowledge of Federal Regulations and Bank policies and procedures required.
- Thorough knowledge of Bank products and services required.
- Good verbal and written communication skills required.
- Ability to handle problem situations with colleagues and clients effectively required.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
City National Bank requires all colleagues to be fully vaccinated against COVID-19 to work on-site at any of our locations.