Machines that Move Us. 

People who Inspire Us.

Stories that Drive Us.

Check us out: http://bit.ly/MotorTrendG

About Us

We are MotorTrend.

With a monthly reach of more than 131 million, the MotorTrend Group is the largest automotive media company in the world. Launched with MotorTrend’s iconic magazine 70 years ago, the company now has a global reach that includes MotorTrend TV, the MotorTrend streaming service, MotorTrend.com, and Hot Rod magazine, with franchises that include MotorTrend Car of the Year, Roadkill, Wheeler Dealers, Best Driver’s Car and dozens more. Our portfolio brings together Discovery’s #1 TV network for automotive super fans, with our vast automotive digital platform that includes direct-to-consumer products, websites, apps, social, and live events.

Our People

The people who work at MotorTrend embody the passion of our content, and wake up every day intent on embracing, entertaining, and empowering the motoring world. 

The Role

Job Summary & Responsibilities:

The Client Services Manager (Full time, hourly, regular) is responsible for assisting sales representatives and operations with the pre-sale through collections relationship with all clients. Essential duties and responsibilities include but not limited to: 

• Make initial contact with an advertiser after proposal is sent to include supplying advertiser with “welcome packet” to comprising of a credit application, credit card payment instructions, account setup, customer portal instructions (material and accounts receivable), establishing and confirming payment terms, and confirming contract and insertion order verbiage are to MTG requirements.
• Ensure all data is entered into the billing system including contacts (billing and material), terms, credit status, and handling instructions.
• Establish/approve credit terms by analyzing D&B credit report, credit applications, references, industry research with sales representative’s/ general manager’s input.
• Assist sales and data-entry team with all orders to ensure the correct ad types, properties, billing schedules, and sales reps are booked in the system as well as the correct paperwork has been received.
• Act as the company’s “face” with our customers by liaising between the billing group and the cash applications group to resolve any issues related to the customer.
• Thorough understanding of assigned customer base as it relates to annual spend, type of account (advertiser/agency). Comfortable with making collection calls to a diverse range of customers.
• Strategize on an optimal approach for collecting past due amounts in consultation with management.
• Maintain all contact notes to ensure sales reps and management has up-to-date information on the status of the account and all contact made to date.
• Prepare reports and reconciliations as it relates to accounts assigned.
• Proactively work with the cash applications team to ensure cash on account is resolved on a daily basis. Ensure all customer facing data is accurate and up-to-date at all times.
• Maintain relationships and daily contact with sale reps to ensure our customer service is up to MTG standards.
• Make recommendations for account management to include cash-on-account application, write-offs, submission to collection agency, and elevation to senior management for resolution.
• Assist billing staff with cash-in-advance customers.
• Process credit card payments on the spot to maintain high level of customer service.
• Work with advertisers to utilize customer portals to streamline processes within MTG.
• Assist Sr. Client Services Manager and Cash & Billing Manager with rate variances for assigned customer base to include researching with advertisers and sales reps, garnering the required approvals from management, and working with billing and cash apps to apply credits to accounts accurately.
• Establish thorough understanding of the MTG workflow from CRM through cash application.
• On a monthly basis, review accounts and aging for credit worthiness. Make proactive recommendations to ensure customers maintain timely payments and appropriate future bookings.

 Supervisory Responsibility:

• None

 Education/Experience:

• 4-year college degree in Accounting or Business.
• At least 5 years of prior collection experience.
• Prior experience in working in the automotive/media industry.
• Prior experience in an account management role.
• Prior customer service experience in an operational role.

 Knowledge, Skills, & Abilities:

• Well versed in collection methodologies including making cold collection calls and establishing/maintaining positive working relationships with customers.
• Excellent verbal and written communication skills
• Ability to communicate with a broad spectrum of individuals including senior management, sales reps and above all, a diverse customer base
• Ability to thrive in a fast paced dynamic environment
• Strong excel skills required
• Strong attention to detail with emphasis on accuracy and quality
• Ability to take accountability for work produced
• Knowledge of credit reporting agencies and related issues
• Able to multi-task and prioritize with efficiency
• Excellent organizational and time management skills
• Must be customer service driven; possess strong customer service skills

Physical Requirements:

• The ability to sit for prolonged period of time and view computer screen.

 Equipment/Software Used:

• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Work Environment:

• Work is performed in an office environment that is well lit and ventilated.

NOTE: This position description reflects management’s assignment of essential functions; it does not prescribe or restrict any other tasks that may be assigned.