Client Services Lead

| Greater LA Area

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:

The Video Ops Client Services Lead coordinates approx. 30k assets per year across our digital supply chain and is responsible for ensuring video content is assigned and processed by our engineering staff in a timely manner. Additionally, the candidate will act in a client-facing capacity, providing our labels, territories, and 3rd party vendors with support and guidance concerning submission protocols, including technical and content-related compliance checks prior to submission.

We have multiple openings in our LA offices (Hollywood / Woodland Hills) These are a mix of Full Time Hires and True TEMP- HIRE opportunities. 
Shift patterns are currently:
Swing (2pm-11pm) / Night (9pm - 6am)

How you'll CREATE:

  • Act as a lead for our Video Ops Project Coordinators, providing guidance and instruction in managing the needs of our internal operations, labels, and partners
  • Manage transcode and delivery process via third party partners, as required, including job submission requests and tracking
  • Work with video engineering team to review priorities and ensure on-time completion of deliverables
  • Ensure that labels are aware of current content delivery specifications
  • Support product setup of short and long form titles
  • Add metadata to UMG's content management systems
  • Provide clear feedback and recommendations to labels and their content providers
  • Update Workflow Management systems to report on SLAs & KPIs

Bring your VIBE:

  • Experience working in an international business environment
  • Working knowledge of Slack, Airtable, or equivalent 3rd party tracking platforms
  • Familiar with video editing platforms, such as Final Cut Pro and Adobe Premiere
  • A willingness to work a flexible schedule and location, as needed, in order to meet the deadlines and requirements of our internal labels and partners. Shift patterns are currently 9am-6pm and 2-11pm (may be subject to change due to business demands)
  • 3-5 years of relevant experience in digital supply chain and customer service
  • Exceptional skills working in Microsoft Office, especially Excel and Word
  • A strong background in Content Management and Workflow tracking/ ticketing systems
  • A passion for Film, TV & Music
  • A solid understanding of video workflows, technical principles and digital servicing compliance
  • Excellent customer service and written communication skills
  • Extreme attention to detail
  • Ability to work in a fast-paced, deadline-driven environment
  • An aptitude for generating reports on KPIs, such as SLAs & QC compliance

What's in it For You?

  • Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
  • Paid Time Off – Paid Holidays, "Gift Week", Summer Fridays
  • Student Loan Repayment Assistance
  • Employee Developmental Support
  • Annual Gym Reimbursement Package
  • Pet Insurance, plus much more!

Universal Music Group is an Equal Opportunity Employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AccessDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • SAP HANADatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail

Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
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