Client Services Consultant
CreatorIQ is looking for an experienced Account Manager, Client Services Consultant who is passionate about the success of our customers and has a strong track record in influencer marketing. You will join a dynamic and fast-paced environment, working with our most strategic clients to help them optimize their influencer marketing efforts.
Who we are:
CreatorIQ is the leading cloud solution for global enterprises to manage & optimize influencer campaigns at scale. We have global relationships with companies such as Hulu, Amazon, Mattel, Disney, Tiffany & Co, Airbnb, Ralph Lauren, CVS, Dell, Edelman, Creative Artist Agency, and many more.
What you'll do:
- Forge a strong relationship with your clients for whom you will own most aspects of the relationship and be their day-to-day contact
- Support our Services team to ensure optimal client service as it relates to industry insights, campaign analysis, best practices, and strategic recommendations
- Analyze campaign performance relative to the client's campaign objectives and compose reports with learnings and actionable insights to optimize their results
- Build recap and status decks when needed, leveraging various sets of performance data and metrics
- Perform social listening searches around client’s campaigns and/or events and share a recap of how much chatter their activations drummed up on social media
- Stay up-to-date on the latest industry trends and innovations in the social realm, and provide clients with insights that will enhance their influencer marketing efforts
- Provide big-picture recommendations on how to improve CreatorIQ’s partnership with the client
Who you are:
- 3+ years of experience in influencer marketing, SAAS platform experience a big plus
- Proficient in PowerPoint and Excel, knowledge of Pivot tables a must
- Strong understanding of analytics, measurement, and tracking quantitative and qualitative success on influencer campaigns
- Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
- Must have a proven track record of successfully managing complex relationships and have helped to cultivate new initiatives from these relationships
- Fluency in influencer marketing and social media platforms
- Should have a passion for solving client challenges and a commitment to client delight
- Comfortable working in a startup environment, creating organization and processes where none may already exist
- Bachelor’s Degree preferred, and/or equivalent experience required
- Calm, cool & collected during stressful times
- Positive, can-do attitude and strong problem-solving skills