An innovative, growing company based in the LA area that provides a broad range of personalized tools and services to all parties involved in non-agency, private caregiving arrangements, seeks an experienced Client Services Associate to join our team.

We are seeking a qualified, high-energy, empathetic individual who understands the delicate nature of the in-home care industry. The qualified person must have strong verbal and written communication skills, be friendly, caring, and professional. This person must be very patient and have a discerning eye. We are looking for someone who is confident navigating multiple digital platforms at once while also very comfortable on the phone.

Responsibilities

• Diligently manage the company’s caregiver application funnel, including: reviewing new applications, answering questions from potential candidates over the phone, nurturing caregiver leads, conducting one-on-one phone interviews with qualified applicants, and managing information using Salesforce.

• Work with the Client Services and Care Team Manager to manage a small team of employees.

• Articulately and confidently provide information to new clients related to the company, its service offering, and the home care industry.

• Build honest relationships and genuine rapport with potential clients, articulating the company’s value and nurturing leads to become active clients.

• Work with the Client Services and Care Team Manager to match clients with suitable caregivers candidates and create schedules for care on a weekly basis.

• Provide support to clients and their families to help them resolve family conflicts, reduce stress, and mitigate family tensions related to the care of a loved one.

• Take initiative to identify, analyze, and remove roadblocks to ensure that clients receive the best possible experience with both the company and their caregivers.

• Support the Client Services and Care Team Manager in providing the highest level of day-to-day service to all clients and caregivers at all times.

• Assist with training of new Client Services and Care Team hires.  

• Ensure that all clients derive maximum value from their investment in signing up.

Additional Responsibilities:

• Flexibility to work on-call several days per week

• The desire to take on additional responsibilities and grow with the company

About You:

• 2+ years in client services, client retention, or sales position

• Dedicated, flexible, and reliable. Thrives in a startup environment.

• Extremely tech-savvy. Ability to navigate Outlook, Google Drive, and Salesforce with ease. Willingness to learn new technology platforms and get up-to-speed quickly.

• A team player who is humble, yet eager to contribute and add value

• Strong verbal and written communication skills

• Ability to empathetically support clients and caregivers through day-to-day challenges

• Have an interest in providing feedback and solutions to improve existing processes

• Kind and caring towards colleagues

Education and Experience

2+ years of experience in customer service, client retention or sales

Previous experience working in a call center a plus

Bachelor’s Degree preferred

Salary and Benefits:

$26.50/hr

Health Insurance with 60% of total premium paid by Company

2 weeks paid vacation and 6 days of Sick time

Daily breakfast and snacks

About the company

Operating as a Public Benefit Corporation, the company reinforces choice, dignity and mastery throughout the caregiving journey amongst everyone who has a vested interest in the well-being of the person being cared for, including but not limited to the care seeker, the professional caregivers, and family members. It coordinates, manages and supports all aspects of non-agency, private employment arrangements for care in a variety of settings. Going beyond matchmaking, the company offers solutions for a wide range of issues that commonly surface throughout the caregiving journey.

Through an easy-to-use online platform combined with continual, personalized support from the company’s care team representatives, care seekers identify and directly employ their own roster of rigorously vetted caregivers, schedule shifts, monitor activities and communications, and automatically process payroll and taxes. They and their loved one receiving care also get personalized support for handling stressful family dynamics, addressing issues and managing transitions from one care environment to another.

The company gives equal attention and respect to the caregivers who are accepted within its system. In addition to having the autonomy to set and negotiate their pay rates, these caregivers receive online training and continuing education to expand their skill set and optimize their earning potential. This “ally to all parties involved” approach fosters a sense of universal dignity and control—essential for an optimal care experience.