Are you self-motivated? Are you passionate about the customer experience? Enjoy a fast-paced dynamic work environment? Are you eager for more than just a career move? Tamara Mellon is looking for you!!

We are seeking a highly motivated, fashion forward, enthusiastic, go getter to fill the shoes of our Customer Service Sales Associate.

If this sounds like the opportunity (not the job) you’ve been waiting to tackle and are ready to do things differently (and passionately), we’d love to hear from you.

Responsibilities include:

Primary duties may include, but are not limited to: identifying problem, troubleshooting, and providing advice to assist callers regarding contract inquiries.

Respond to customers via phone, email, and chat with emphasis on first contact resolution.

Monitoring calls, emails, and chat queues to ensure service levels are met.

Document and communicate customer feedback to improve customer experience and increase sales.

Build and maintain client book, including monthly review of new and repeat customer base.

Maintain monthly sales goals.

Assisting in processing orders for VIP clientele; including but not limited to packing, shipping, follow-up on outbound and inbound orders.

Ability to adapt to changing priorities, manage multiple tasks, and meet deadlines.

Comfortable working both independently and as a member of a team.

Requirements

Detail oriented and self-motivated individual able to function effectively when working independently on a team.

Passion to serve and help others with precise, quick and responsive communications, even in challenging and high-pressure situations.

Ability to maintain poise and a positive attitude in a challenging, fast-paced, rapidly changing entrepreneurial environment.

Skilled communicator (verbal and written).

2-3 years of Luxury experience.

Microsoft® Office and data entry/typing experience preferred.

Ability to lift and carry 50 pounds, climb a ladder, operate a freight elevator, and walk indoors and outside the building in all weather conditions.

A willingness to do anything to move the business forward and provide a great experience for our customers.