Chief of Staff (CA, NY, TX, OR, GA, WA) at EZ Texting

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Who We Are:

EZ Texting is the #1 text communications technology company delivering fast, easy, and effective solutions for businesses across a wide variety of industries. Dreamers first, we are at the forefront of revolutionizing the way businesses communicate with their customers and believe personal relationships can transform an organization’s ability to grow. 

Our employees are our greatest strength. We’re expanding quickly and scaling our teams to help accelerate growth while remaining committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class employer for remote work — with benefits to match!

We are open to hire in CA, NY, TX, OR, GA & WA, but welcome top applicants nationwide as we expand our operating boundaries.

Role Overview: 

As an integral part of the Customer Leadership Team, you’ll be the trusted advisor our Chief Customer Officer leans on to continue our supercharged growth. You’ll partner with our CCO to determine and drive top priorities and represent the CCO in meetings and interactions with the Senior Leadership Team. Your work will maximize the effectiveness of the CCO and enable the Customer Teams (Marketing, Sales & Support) to focus on the highest value activities.

The Chief of Staff role requires the ability to balance and influence multiple competing priorities and is our “air traffic controller” responsible for the coordination of all operational activities within the Sales organization. The role requires someone who can connect work across teams, often leading efforts without a natural owner. A leader adept at communicating and building rapport at every level within the company will find success. Simply said, you will be trusted and know how to get things done!

Primary Responsibilities:

Strategic Initiatives:

  • Identify cross-functional opportunities that don’t have a clear home within the organization and assume ownership to project manage and execute

  • Establish an annual strategic planning process to identify, evaluate, and prioritize strategic initiatives, ensuring they are tightly linked to EZ Texting’s overall revenue strategy and drive business value

  • Develop and maintain strong relationships with executives, senior leaders, and stakeholders to achieve project objectives

  • Create and manage processes and tools to effectively track the health and performance of key initiatives and communicate progress across the organization

  • Coordinate and facilitate Sales Leadership meetings, including annual planning off-sites, quarterly business reviews, town hall sessions, and customer team recognition events.

Maximizing Efficiency:

  • Develop and drive consistent and impactful communication to employees, customers, partners and other stakeholders, including organizational announcements and confidential projects. 

  • Serve as an honest broker within the company and an unbiased listener to the CCO, acting as a confidant without an agenda

  • Work closely with the leader’s executive assistant to manage prioritization of schedules and meetings 

  • Enable the CCO with background and materials for important presentations, including Board board meetings

  • Partner with the HR/People organization to support staffing and planning

  • Attend meetings, provide direction, and address inquiries or issues on behalf of the CCO as a proxy

  • Document and communicate decisions and action items from meetings and ensure follow up and closure of action items

Strategic Thinker

  • Ability to transform general strategic direction into tactical action plans, with validation from stakeholders, generating choices and opportunities

  • Proven experience leading large-scale, cross-organizational, complex programs or projects

  • Excels at balancing analytical and creative thinking (right-brain, left-brain coherently working in lockstep)

Requirements: 

  • 10 years of experience in Corporate Strategy, Sales, Consulting, Strategic Planning or Business Operations with proven ability to positively interact with customers and outside stakeholders

  • Varied business background with international operations and strategy experience; experience working in a global company that operates in multiple countries

  • Ability to converse intelligently with other functional areas such as Product, Engineering, Legal, Finance, HR and IT, as well as suppliers and customers

  • Comfortable presenting and communicating to large groups and across all levels of the organization in an effective, situationally appropriate, clear, and high-quality manner

  • Experience in training, mentoring, and managing others

  • Proven successes working with executive clients and deftly guiding complex decisions

  • Self aware with the ability to balance leadership and communication styles to get the best out of yourself and others 

  • Strong ability to manage multiple deliverables, even in the face of ambiguity

  • Sound planning and resource management skills

Benefits:

Benefits available to EZ Texting team members include, but are not limited to:

  • 100% paid medical, vision, dental and life insurance for self (70% for families)

  • Stock options

  • 401(k) plan

  • Paid vacation and unlimited sick leave

  • Paid parental leave

  • Annual personalized learning reimbursement

  • Quarterly wellness reimbursement

Remote-work optimization benefits including:

  • Monthly internet reimbursement

  • Monthly flexible remote work stipend, including DoorDash subscription

  • Annual home office enhancement stipend

  • Direct-billing ordering for supplies 

EZ Texting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • ZendFrameworks
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    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
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    • Google AnalyticsAnalytics
    • AxureDesign
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    • InVisionDesign
    • PhotoshopDesign
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    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM

Location

EZ Texting, voted a Best Place to Work since 2014, is located a block away from the Pacific Ocean and the world-famous 3rd Street Promenade.

An Insider's view of EZ Texting

How does your team reward individual success?

Our team goes out to lunch once a month to celebrate each other’s success. We've also done some team bonding. During our last team bonding event, we went snowboarding and skiing in Mammoth.

Eileen

DevOps Engineer

What does your typical day look like?

Every day at EZ Texting is awesome, because it's always different! Whether it be developing a new feature for our customers or coming up with new ideas that help innovate the space of texting! Every day is exciting at EZ Texting!

Aman

Software Engineer

How has your career grown since starting at the company?

I started at EZ Texting almost 8 years ago as an intern. I've had the opportunity to learn new skills which directly elevated my career path. The company invests in development, both professionally and personally. Recently, my role has shifted towards Business Development. I feel very fortunate to work for a company that invests in its employees!

Shannon

Director of Global Connectivity

How do you empower your team to be more creative?

We educate the team on what the business is trying to do and where the areas of struggle are. Once we are on the same page, we create an environment where departments take employee feedback regarding challenges and opportunities. A culture of transparency creates an environment where creativity is aimed at solving real problems for the business!

Vijesh

Co-Founder & CTO

How would you describe the company’s work-life balance?

At EZ Texting, we have always held ourselves to a high standard of respecting our employees work-life balance. We have a work-hard environment, but the happiness of our employees is always put first. We are here to achieve all company goals set forth while keeping the employee spirits constantly high

Chris

Customer Success Manager

What are EZ Texting Perks + Benefits

EZ Texting Benefits Overview

We have amazing perks for each of our employees here at EZ Texting. From Stock Options to FULLY PAID Medical Benefits, the list goes on!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
EZ Texting disability insurances covers you for both short-term and long-term disability.
Dental Benefits
Fully Paid
Vision Benefits
Fully Paid
Health Insurance Benefits
Fully Paid
Life Insurance
EZ Texting covers you for life insurance with a payout of 2X an employee's annual salary. Employees also have an option to purchase additional coverage.
Wellness Programs
EZ Texting hosts a wellness activity once a month which includes things like yoga, meditation, nutritionist guest speaker, massages, etc.
Retirement & Stock Options Benefits
401(K)
Company Equity
EZ Texting offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
EZ Texting compensation plans include an annual bonus for all regular full-time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
EZ Texting offers up to 3 months of maternal leave and up to 4 weeks of paid paternity leave for new parents with at least 1 year of tenure.
Flexible Work Schedule
EZ Texting offers a flexible work schedule outside of core hours (10AM-4PM)
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
EZ Texting offers 2 weeks of paid time off for all employees and up to 4 weeks off for tenured employees of five years or longer.
Paid Holidays
EZ Texting offers all employees paid time off to observe all major holidays. Each employee also receives an additional 5 floating holidays per calendar year.
Paid Sick Days
EZ Texting offers UNLIMITED sick leave for all employees.
Perks & Discounts
Beer on Tap
EZ Texting offers Rally Fridays
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
EZ Texting has fully stocked kitchens including unlimited snacks, coffee, tea, etc.
Some Meals Provided
EZ Texting provides a weekly catered lunch on Tuesdays.
Happy Hours
EZ Texting provides an in-house Happy Hour on Fridays.
Parking
EZ Texting provides a parking pass at one of the local lots or we will reimburse your monthly parking expenses. We also will compensate you for opting out of a parking pass.
Pet Friendly
EZ Texting has a dog friendly environment.
Relocation Assistance
EZ Texting offers a relocation assistance reimbursement.
Fitness Subsidies
EZ Texting reimburses it's employees up to $70 per month for a gym membership.
Professional Development Benefits
Tuition Reimbursement

Additional Perks + Benefits

Here at EZ Texting we focus on our employees' happiness. We encourage professional development and also want employees to maintain a healthy work-life balance.

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