Who We Are:

EZ Texting is the #1 text communications technology company delivering fast, easy, and effective solutions for businesses across a wide variety of industries. Dreamers first, we are at the forefront of revolutionizing the way businesses communicate with their customers and believe personal relationships can transform an organization’s ability to grow. 

Our employees are our greatest strength. We’re expanding quickly and scaling our teams to help accelerate growth while remaining committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class employer for remote work — with benefits to match!

We are open to hire in CA, NY, TX, OR, GA & WA, but welcome top applicants nationwide as we expand our operating boundaries.

Role Overview: 

As an integral part of the Customer Leadership Team, you’ll be the trusted advisor our Chief Customer Officer leans on to continue our supercharged growth. You’ll partner with our CCO to determine and drive top priorities and represent the CCO in meetings and interactions with the Senior Leadership Team. Your work will maximize the effectiveness of the CCO and enable the Customer Teams (Marketing, Sales & Support) to focus on the highest value activities.

The Chief of Staff role requires the ability to balance and influence multiple competing priorities and is our “air traffic controller” responsible for the coordination of all operational activities within the Sales organization. The role requires someone who can connect work across teams, often leading efforts without a natural owner. A leader adept at communicating and building rapport at every level within the company will find success. Simply said, you will be trusted and know how to get things done!

Primary Responsibilities:

Strategic Initiatives:

• Identify cross-functional opportunities that don’t have a clear home within the organization and assume ownership to project manage and execute

• Establish an annual strategic planning process to identify, evaluate, and prioritize strategic initiatives, ensuring they are tightly linked to EZ Texting’s overall revenue strategy and drive business value

• Develop and maintain strong relationships with executives, senior leaders, and stakeholders to achieve project objectives

• Create and manage processes and tools to effectively track the health and performance of key initiatives and communicate progress across the organization

• Coordinate and facilitate Sales Leadership meetings, including annual planning off-sites, quarterly business reviews, town hall sessions, and customer team recognition events.

Maximizing Efficiency:

• Develop and drive consistent and impactful communication to employees, customers, partners and other stakeholders, including organizational announcements and confidential projects. 

• Serve as an honest broker within the company and an unbiased listener to the CCO, acting as a confidant without an agenda

• Work closely with the leader’s executive assistant to manage prioritization of schedules and meetings 

• Enable the CCO with background and materials for important presentations, including Board board meetings

• Partner with the HR/People organization to support staffing and planning

• Attend meetings, provide direction, and address inquiries or issues on behalf of the CCO as a proxy

• Document and communicate decisions and action items from meetings and ensure follow up and closure of action items

Strategic Thinker

• Ability to transform general strategic direction into tactical action plans, with validation from stakeholders, generating choices and opportunities

• Proven experience leading large-scale, cross-organizational, complex programs or projects

• Excels at balancing analytical and creative thinking (right-brain, left-brain coherently working in lockstep)

Requirements: 

• 10 years of experience in Corporate Strategy, Sales, Consulting, Strategic Planning or Business Operations with proven ability to positively interact with customers and outside stakeholders

• Varied business background with international operations and strategy experience; experience working in a global company that operates in multiple countries

• Ability to converse intelligently with other functional areas such as Product, Engineering, Legal, Finance, HR and IT, as well as suppliers and customers

• Comfortable presenting and communicating to large groups and across all levels of the organization in an effective, situationally appropriate, clear, and high-quality manner

• Experience in training, mentoring, and managing others

• Proven successes working with executive clients and deftly guiding complex decisions

• Self aware with the ability to balance leadership and communication styles to get the best out of yourself and others 

• Strong ability to manage multiple deliverables, even in the face of ambiguity

• Sound planning and resource management skills

Benefits:

Benefits available to EZ Texting team members include, but are not limited to:

• 100% paid medical, vision, dental and life insurance for self (70% for families)

• Stock options

• 401(k) plan

• Paid vacation and unlimited sick leave

• Paid parental leave

• Annual personalized learning reimbursement

• Quarterly wellness reimbursement

Remote-work optimization benefits including:

• Monthly internet reimbursement

• Monthly flexible remote work stipend, including DoorDash subscription

• Annual home office enhancement stipend

• Direct-billing ordering for supplies 

EZ Texting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.