Bilingual Customer Service Representative

| Greater LA Area
ABOUT THE CAREER OPPORTUNITY:
 
BV Media is growing very rapidly and we are looking for talented professionals to join our
dynamic team and drive our success. If you are a team player and innovative thinker, if you
like to find solutions and you feel comfortable working in a casual environment, this is the
right place for you!
 
We are currently looking for motivated Customer Service Representatives who are genuinely excited to help customers. This role will ensure excellent service standards, will respond efficiently to customer inquiries and will maintain high customer satisfaction. The ideal candidate is empathetic, patient and passionately communicative, has strong problem-solving skills, and is confident at troubleshooting.
 
WHAT YOU’LL BE DOING:
Responsible for answering large amounts of inbound calls and returning customer calls
Identify and assess customers’ needs to achieve satisfaction
Update account information and maintain customer records
Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid, and complete information by using the right methods and tools
Offer best customer service with quick and effective resolutions
Follow communication procedures, guidelines and policies
 
WHAT YOU HAVE:
Proven customer support experience or experience as a client service representative
High School Diploma (Complete)18+ years old
80% English (Verbal and Written)
Schedule Flexibility
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Basic Computer Knowledge
 
WHAT OUR COMPANY OFFERS:
Competitive salary
Private Health Insurance
Sales Commission
Salary increase after 90 days of employment
Referral Bonus
Free meals
Monthly company events
Casual and fun office environment
Culture that promotes professional growth and development
Team-oriented work space
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • WordPressLanguages
    • jQueryLibraries
    • ReactLibraries
    • NGNXLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • HTML5Design
    • CSS3Design
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • 5NineCRM
    • Proprietary Email Delivery SystemEmail
    • Oracle EloquaLead Gen

Location

9200 Sunset Blvd, West Hollywood, CA 90036

What are OnPoint Global Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can set aside up to $2,650 a year pre-tax for health care and $5,000 a year for dependent care.
Disability Insurance
Employer-paid plan pays a weekly benefit based on a percentage of your Pre- Disability Earnings for a covered disability for up to 23 weeks.
Dental Benefits
You have a choice between three dental plans through Guardian: Managed Care Florida, PPO XS Florida, and Value Florida.
Vision Benefits
Vision Care plan offered through VSP. You get a vision exam every plan year, an allowance for glasses or contact lenses, an allowance for Laser Preferred Program towards LASIK and PRK.
Health Insurance Benefits
Partially covered by the company. You have a choice between four medical plans through United Healthcare: HMO, two POS options, and HSA.
Life Insurance
You are automatically covered for life insurance equal to a flat amount of $10,000, when choosing one of the company’s healthcare plans.
Retirement & Stock Options Benefits
401(K)
Retirement plan for employee contributions.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
You can set aside up to $5,000 a year pre-tax for dependent care expenses including daycare, after school programs, camp, assisted living, home care, etc.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
We observe 10 holidays each year.
Paid Sick Days
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Parking
Relocation Assistance
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