Bilingual Customer Service Representative at OnPoint Global

| Greater LA Area
!Sorry, this job was removed at 11:35 a.m. (PST) on Thursday, August 22, 2019
BV Media is growing very rapidly and we are looking for talented professionals to join our
dynamic team and drive our success. If you are a team player and innovative thinker, if you
like to find solutions and you feel comfortable working in a casual environment, this is the
right place for you!
We are currently looking for motivated Customer Service Representatives who are genuinely excited to help customers. This role will ensure excellent service standards, will respond efficiently to customer inquiries and will maintain high customer satisfaction. The ideal candidate is empathetic, patient and passionately communicative, has strong problem-solving skills, and is confident at troubleshooting.
Responsible for answering large amounts of inbound calls and returning customer calls
Identify and assess customers’ needs to achieve satisfaction
Update account information and maintain customer records
Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid, and complete information by using the right methods and tools
Offer best customer service with quick and effective resolutions
Follow communication procedures, guidelines and policies
Proven customer support experience or experience as a client service representative
High School Diploma (Complete)18+ years old
80% English (Verbal and Written)
Schedule Flexibility
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Basic Computer Knowledge
Competitive salary
Private Health Insurance
Sales Commission
Salary increase after 90 days of employment
Referral Bonus
Free meals
Monthly company events
Casual and fun office environment
Culture that promotes professional growth and development
Team-oriented work space
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