Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.
We’re looking for an Atlassian Administrator to join the IT Productivity Tools team! As a member of the IT team, you will play a critical role in managing and developing the Atlassian ecosystem at Snap. You will collaborate with a wide range of business stakeholders to create solutions within the Atlassian toolset.What you’ll do:
Oversee, manage, and develop within the Atlassian ecosystem
You will be the strategic end-to-end owner of all Atlassian services
Architect creative solutions to complex problems, validate the business requirements with stakeholders and provide the optimal IT solution using Jira
Determine ways to optimize/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests
Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports
Collaborate on the backend support of the Atlassian environment, and coordinate application maintenance and upgrades
Deliver educational information to internal customers and administrators to drive further adoption of JIRA
Communicate complex technical concepts clearly to customers
Work with developers which have a highly technical demand for the Atlassian environment
What we’re looking for:
Bachelor’s degree preferred or equivalent experience.
3+ years of experience in the administration, configuration and support of Jira including:
Jira Agile, Jira add-ons, associated plug-ins and extensions
Project Setups, Epics, Components
JIRA Reporting and Report Filters
JIRA Projects Role, Access and administration
Jira REST APIs
Groovy, Java and Python
You have integrated JIRA and Confluence with SaaS and on-premise applications.
Working knowledge of using Jira REST API or other REST based web services.
Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes.
Deep understanding of Atlassian architecture, focussing on JIRA, Jira Service Desk and Confluence with a deep understanding of modularized workflows, permission schemes, notification schemes, screens schemes.
Ability to work independently across functions and work with all levels of users and management.
Strong analytical and interpersonal skills, including ability to adapt to a dynamic project environment and handle multiple projects simultaneously.
Strong verbal and written communication skills.
Experience in a technical customer support role.
Experience with system logging and monitoring.
Proficiency in Linux server command line troubleshooting utilities.
Experience in working with relational databases (ORACLE, MySQL, PostgreSQL).
Experience with AWS, GCP, Jenkins.
Basic understanding of networking, routing, firewalls, proxies and load balancing.
Scrum master or similar experience.