Associate Director, Client Relationships

| Greater LA Area

Summary

It's a once in a lifetime opportunity. Being part of the team responsible for Facebook Inc. (Facebook, Instagram, WhatsApp, etc.) campaigns across globe.

You will work on one of Facebook's three Business Units, overseeing all facets of the global business, from strategic planning and market management, to global coordination and local team development. You will be based in LA, along with the newly formed global planning teams in the Mindshare office.

Reporting structure

You will report directly to the Facebook Global Planning Lead (SF), and manage a growing team based in the Mindshare LA office starting with a Senior Account Executive

The Role

As a Global Associate Director, you'll work on one of the biggest names in the advertising industry and help grow various lines of their business – Facebook is much more than a social network. While you will work on strategic planning supporting the most prolific social network in the world, this particular role will focus on Messaging Platforms, Facebook Company brand marketing, and the AR/VR division.

You will work directly with Mindshare teams across the world, supporting needs when required, ensuring wider strategic visions can be realized in market, upskilling local talent where required, and often overseeing implementation of global campaigns.

The primary functions of this position include:

Account Management:

  • Lead the team and day to day client interaction. Brief global markets and act as lead client point of contact for strategic and process consistency. Ability to travel to client offices regularly.
  • Work with clients to manage expectations and align on overarching strategy in a fast moving collaborative environment.

Media Planning:

  • Influence the plan from end to end including input into the brief, strategy, research, and implementation. Collaborate and lead global and domestic internal and external teams including client, creative, analytics, buying, and more.

Operations:

  • Create, refine, and regulate the broader team with regards to portfolio process, tools, and best practices.

Relationships:

  • Develop close relationships with senior clients, our colleagues at other agencies and potential media partners.

Management:

  • Develop and nurture a team, manage their career path, development plans, support their day to day challenges and show them the way to grow in their role
  • Mentor all members of the network/office regardless of function
  • Provide training and development in the area of innovation, planning and buying.
  • Continually scout for strong talent who could become a potential team member

Competencies:

  • Curious and Connected: Expose the team to new thinking on an ongoing basis
  • Inventive: Foster a creative environment. Create stimulus for people to think differently and challenge others to look at opportunities in fresh ways.
  • Open and Collaborative: Develops monthly/periodic forums for sharing with other teams/markets. Lobbies internally to ensure appropriate action.
  • Driven: Acts as a role model for proactivity, tenacity and decisive action by consistently driving improvements in performance and organisational effectiveness.
  • Challenger: Takes entrepreneurial calculated risks, isolates opportunities on a monthly/periodic basis, acts on these opportunities by mobilising the team.
  • Results Oriented: Provides clarity about individual roles and how they contribute to the overall team strategy. Ensures KPI's and descriptions in place. Monitors in real-time with a more formal check-in on a quarterly basis.

Experience

We expect the right person to have around 6-8 years of professional experience. But that's not fixed – if you're up to it, feel free to prove us wrong.

Key skills & knowledge:

  • Sector: Previous Tech or social media experience preferred
  • International: Previous experience or strong working knowledge of international media environments.
  • Media: The role requires depth and breadth in understanding the media industry. This also includes experience in traditional media channels as well as digital media and new innovative trends in the space. Experience with media strategy and buying a plus.
  • Communications: Excellence in communicating across multi-functional internal and external teams including project management and presentations. Ability to synthesis and simplify complex problems or constructs.
  • Analytical: Excellent critical thinking and problem solving ability including numerical skills. Experience with 3rd party brand research such as Nielsen, Lucid, GFK, Milward Brown, or other. \
  • Creativity and innovation: Develops innovative solutions to marketing challenges. Pushes team to elevate work and thinking beyond "the typical"
  • IT: Advanced used of software and cloud tools (GSuite)
  • Expertise in industry planning tools such as ComScore, Kantar or Adviews, AdRelevance or Pathmatics, and MRI/Simmons/Scarborough data
  • Prior experience with any of the following a plus: Entertainment industry (movies/TV), consumer products,or innovative technology

Ultimately, we need someone who has robust, cross-channel media experience, intermingled with account management experience. One who gets how communications planning and media work together and wants to revolutionize the way we operate as a team.

We need somebody who can lead a team, collaborate with partners, and can set the vision for a client. This person will understand traditional media and be savvy in digital and new, innovative media opportunities.

The person we hire will have to be a 'self starter'. This team structure is still brand new, so you'll have to be someone who can be independent. Innovation, efficiency, & problem solving is something which needs to be front and center of your day to day. We work on a quick-moving client activating media in some of the most difficult places around the world so that needs to be something you're OK with.

Mindshare is an EEO/AA Employer, M/F/Disability/Veterans

GroupM and all its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive we are, the greater work we can create together.

Read Full Job Description
Apply now

Location

Playa Vista is conveniently located between Marina Del Rey and Culver City. Lush greenery, hammocks and a range of food trucks for lunch or a snack.

An Insider's view of MediaCom

What's something quirky about your company?

Spontaneous stretch sessions in the middle of the day, basketball challenges when an afternoon break is needed, and the cutest office dogs that you’ve ever seen. One employee even set up a game of chess at her desk for people to pass by and make a move! We all look forward to coming to work - the little personal touches make a big difference.

Willie

Human Resources Business Partner

What does your typical day look like?

My role straddles both strategic and tactical planning as well as the management of partner and client relationships. My day consists of project management with my team to ensure we are meeting client deadlines - campaign planning and implementation, tactical recommendations, reporting, pacing and billing... with some breaks for yoga in between!

Theresa

Senior Associate, Digital Investment

What does career growth look like on your team?

We define what career growth means for each team member. At the beginning, growth comes in developing knowledge base and technical skills. The more senior you get, the emphasis is on new responsibilities and developing leadership skills. Collectively, we map out a growth plan tailored to their professional goals.

Seow Leng

Managing Partner

What is your vision for the company?

The vision for MediaCom LA is to be a ‘compass’ for our global network. We are applying some of the thinking and skills of the tech industry to our agency business, hoping to fundamentally advance the agency model by developing operational advantages that MediaCom will replicate globally.

Mark

Managing Director

What are MediaCom Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
MediaCom provides Backup child care assistance.
Generous Parental Leave
Flexible Work Schedule
MediaCom provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 10 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
MediaCom LA's pet policy is dog friendly daily.
Relocation Assistance
Professional Development Benefits
Tuition Reimbursement
More Jobs at MediaCom25 open jobs
All Jobs
Data + Analytics
Internships
Marketing
Operations
Project Mgmt
Operations
new
Los Angeles
Data + Analytics
new
Los Angeles
Marketing
new
Los Angeles
Marketing
new
Los Angeles
Marketing
new
Los Angeles
Marketing
new
Los Angeles
Marketing
new
Los Angeles
Operations
new
Los Angeles
Operations
new
Los Angeles
Internships
new
Los Angeles
Marketing
new
Los Angeles
Project Mgmt
new
Los Angeles
Project Mgmt
new
Los Angeles
Marketing
new
Los Angeles
Marketing
new
Los Angeles
Data + Analytics
new
Los Angeles
Data + Analytics
new
Los Angeles
Marketing
new
Los Angeles
Marketing
new
Los Angeles
Project Mgmt
new
Los Angeles
Data + Analytics
new
Los Angeles
Marketing
new
Los Angeles
Marketing
new
Los Angeles