About the Company:

Industrious is the largest premium coworking solution and flexible workspace provider in the U.S, with 50+ locations in 33 cities across the country. We partner with companies big and small to create productivity-driven workplace experiences that complement beautiful spaces with world-class hospitality. We are committed to the vision that everyone deserves to experience the pride and meaning that you get out of a great day at work. With $142 million in funding to-date, we are well-positioned to continue our rapid growth in the US and beyond.

As we enter our next phase of growth, our experienced leadership team is looking for hard-working people at all levels who are ready to join a warm, collaborative, and positive team dedicated to reclaiming the workplace experience. For more information, visit www.industriousoffice.com.

Industrious by the numbers:

• Annual growth rate (2015-2018): >120%
• Average Net Promoter Score (NPS): >70%
• Gross member churn: <5%
• Number of employees: 160
• Number of locations: 12 (2016), 23 (2017), 54 (2018), 115 (2019E)
• Funding to date: $142 million
• Employee engagement: 15-30% above industry benchmarks.

About the Role:

Industrious is the fastest growing coworking business in the US. Your role will be to oversee a new partnership for Industrious on the Howard Hughes campus in Los Angeles.  Your role will require a breadth of diverse skills: you might spend the day coaching and inspiring your team members, project-managing local marketing efforts, structuring and overseeing a major initiative to improve the experience of office tenants, pitching in on a large sale to an enterprise user, or motivating one of your team members around customer experience.

Your role is critical both because a) we are expanding rapidly to 100+ locations in the coming year and b) you are leading a major, new high-profile company initiative. Success will mean providing a happier, more productive, and more connected workplace for thousands of amazing members, and a highly engaged and effective team of community.

As Area Manager, you will:

• Directly manage a team of 2-3 community managers, who are each supported by one or more operations associates to deliver on P&L, customer satisfaction and experience quality goals; manage the P&L for your area, and make prudent decisions around spend
• Directly manage a team responsible for the day-to-day experience of thousands of tenants in a major, high-profile corporate campus
• Directly manage a team responsible for driving revenue-generating events and conference services
• Collaborate with and/or manage functional specialists such as a local marketing manager and enterprise sales lead
• Strengthen your team, build a culture of excellence and hospitality, and develop future Industrious leaders through in-depth coaching, performance management and hiring
• Serve as the face of the business in your area. This will include playing a hands-on role in sales, engaging in negotiations with large potential members, handling local PR requests, structuring and overseeing a go-to-market plan, and resolving challenging member relations issues
• Collaboratively partner with your regional manager, the marketing team, the centralized operations team and other area and regional leaders to adjust and implement the company’s strategy, systems and processes
• As necessary, partner closely with the launch team to execute against hiring, marketing, and sales goals for newly launching locations in your area
• Analyze, report on and take action against key performance metrics, including, but not limited to: Net Promoter Score, Revenue and Profit vs. targets, Performance against Hospitality Standards, and Operational Consistency
• Proactively identify and drive implementation of opportunities for improvement across all elements of our unit operations
• As necessary, perform on-the-ground coverage for your team members while they are out on vacation

Requirements:

• Proven ability to lead and inspire 10+ person teams to deliver exceptional results
• Experience managing local marketing and sales efforts for a high-growth company
• Experience in a management role in an events or conferencing business
• Strong knowledge of the Central-West LA market (Playa Vista, Culver City, etc)
• High degree of comfort working in a team with other executives
• Strong management and coaching skills
• Excellent communication skills with the ability to comfortably handle difficult conversations
• Comfort with numbers and experience working in a metrics-based management culture
• Willingness to travel up to 25% of the time to oversee Industrious locations in your region
• Passion for creating exceptional customer experiences
• Experience managing a P&L
• Experience driving local marketing and sales
• Bachelor’s degree

Perks:

In addition to our incredible team, there are lots of other fun reasons to work with us.

• Daily breakfast, snacks, coffee, tea, and drinks at all Industrious locations
• Health care, including vision and dental
• 401K plan
• Smart casual dress code
• Generous vacation time
• Paid parental leave
• Team outings (ex. Dinners, rock climbing, yoga classes and more!)
• Company-wide outings and retreats (previous locations have included New Orleans & the Hamptons)

Industrious in the News:

• Industrious raises $80 million to double coworking sites in 2018
• Industrious Raises $80M in Funding Co-Led by Fifth Wall, Riverwood
• Is Industrious Like A Four Seasons? CEO Hodari Seems to Think So
• Blackstone's EQ Office Brings New Coworking Model to Howard Hughes Center

Industrious is an Equal Opportunity Employer. We are committed to equal treatment of all employees and applicants without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.