Application System Administrator

| Greater LA Area

ServiceTitan is seeking an exceptional Application Administrator to join one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space. It is a highly visible support oriented role, working in a growing team. This position is responsible for working directly with internal users in supporting request for different applications like G-Suite and Atlassian products such as Jira and Confluence.

What you’ll do

The main responsibility is to perform day-to-day application administrative tasks, update application and generally ensure that issues are resolved as quickly and efficiently as possible

  • Provide first level contact and assist users in provisioning different applications (i.e. Office 365, Zoom etc.), resolving issues with g-suite applications (Gmail, Google drive, google calendar etc.)
  • Support on-boarding and termination requests in working with Sr Administrator.
  • Support existing JIRA cloud implementation and support different teams in setting up the project, workflow, troubleshoot the environment and support user issues.
  • Recommend, design, and develop JIRA/Confluence framework for managing and reporting on Agile and Non-Agile projects;
  • Maintain and optimize Confluence site structure to meet growing project needs;
  • Maintain healthy JIRA and Confluence project environment by periodically reviewing configurations, permissions, workflows, reports, and dashboards.
  • Create and maintain a governance plan for JIRA and Confluence.

What you’ll need

  • A passion for problem solving and working cross-functionally
  • 2-3 year performing application administrator meeting SLAs and supporting users in day to day general user access issues, provisioning and termination requests.
  • 3+ years experience in configuration and support of Atlassian products like JIRA and Confluence, Jira Service Desk, Projects, Reporting, Access, and administration.
  • Strong working knowledge of Agile (Scrum or Kanban) methodologies.
  • Ability to create complex JIRA workflows including project workflows, security schemes, screen configuration schema, permission and notification schemes;
  • Fluency in Confluence including security, spaces, design, integration with JIRA
  • Experience or knowledge with Google G Suite administration (i.e. Google mail, Google Drive, Google Calendar, etc).
  • Understanding of the SDLC and project management methodologies.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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