About Us:

Repurpose was founded in 2010 with a mission to reduce single-use plastics in our environment. We are a team of eco-entrepreneurs with a passion for spreading awareness of the perils of plastic and offering consumers solutions with our products, which are available at 17,000+ stores across the nation. Ranked more than once as one of Inc 500’s fastest growing private companies, Repurpose is a dynamic brand that is turning the tableware category on its head. We're passionate individuals working in a fast-paced environment offering competitive health benefits, unlimited PTO, and quarterly team wellness events. Headquartered in sunny DTLA, our company is growing quickly, and we’ll give you the opportunity to do the same.

Responsibilities:

• Processing orders, corresponding with customers, sales team, and internal employees via phone, fax, e-mail, and slack.
• Owning sales order issues to ensure accurate processing and customer satisfaction.
• Respond to customer requests as needed regarding pricing, fulfillment and availability of product.
• Process returns and communicate with A/R in regard to chargebacks and discrepancies.
• Log and maintain all problem tickets on the “Problem Order Log” and work diligently to get them resolved daily.
• Must be able to identify pricing errors/inconsistencies with customer pricing structure when entering orders.
• Keep a pulse on in-stock inventory.
• Work with A/R to ensure that the necessary changes are made to accounts when customer requests are received via e-mail or phone.
• Work within the guidelines of the policies and procedures established.
• Implement and Support EDI functions and processes, including new customer on-boarding, ERP integration, root cause analysis, and solutions building.
• Manage EDI/ERP related projects from start to finish for a successful implementation.
• Test and verify that EDI solutions are performing according to standard.
• Investigate and resolve EDI transaction errors. Utilize tools and resources to ensure that functions are efficient, accurate and timely.
• Responsible for maintaining internal and external documentation in real time with accuracy.
• Responsible for using multiple online portals to complete responsibilities
• Look for opportunities to improve processes.
• Take ownership of multiple projects and be able to prioritize and manage one’s own time.

Required Skills:

• Bachelor’s degree or equivalent work experience.
• Attention to Detail is critical. Must be able to identify issues and address appropriately.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a fast-paced environment.
• Ability to handle multiple tasks simultaneously.
• Ability to be a productive team player; work well with other team members.
• Excellent follow through skills.
• Extensive knowledge in the following areas: GSuite, Excel, Word, Adobe Acrobat, and knowledge of office equipment.
• Proficiency in Google Docs/Spreadsheets.
• High degree of professionalism in corresponding with internal and external customers.
• Experience working with customers on a daily basis
• Demonstrate strong analytical and problem-solving skills.

Preferred Skills:

• Prior experience working within a consumer goods environment.
• Prefer experience with Oracle, Net Suite, EzComm (EDI), Shopify, Celigo a plus.
• Experience with EDI / ERP implementation a plus.
• 3+ years of Customer Service experience in an EDI and ERP environment.
• Experience in Fulfillment and able to read raw data.
• Experience setting up customers (e.g. retailers, distributors, etc.) through EDI, Netsuite and a 3PL
• Experience with troubleshooting complex EDI communications.