Account Director

| Culver City
Are you outgoing, self-motivated and willing to take the lead? Do you know what is needed to ensure clients are happy and expectations are met? SteelHouse, one of the fastest growing online advertising companies in the country, is looking for an Account Director who is able to take the lead in developing and executing campaign strategies, as well as enable advertisers to increase their conversion rates and overall ROAS. If you want a great opportunity in a company that is revolutionizing the digital advertising industry – this is for you.
 
The Customer Success team is a group of account management professionals who specialize in the exciting world of digital advertising. We are seeking an energetic, motivated team leader with 4-5 years of AdTech experience, the ability to lead conversations with customers on a daily basis, and the ability to work in a fast paced, high volume environment. 
 
You will:
  • Train, lead, and manage a team of 3-4 Customer Success Managers
  • Work as a technical and strategic resource on your team's assigned accounts as well as drive the performance and KPI goals set by the advertiser
  • Acclimate advertisers to SteelHouse products and set expectations for performance and attribution percentages 
  • Develop benchmarks and monitor reports to measure how online marketing campaigns are performing and suggest how to optimize campaigns or adjust budget toward specific goals on weekly calls with advertisers
  • Identify areas of expansion to drive revenue and further account growth through up-selling 
  • Attend quarterly onsite visits by presenting recent performance, identifying new opportunities, and collaboratively developing additional strategies with client
  • Conduct research and competitive analysis (market size, competitive benchmarks, trends, opportunities, customer needs and expectations)
  • Support the sales team in explaining the company vision, platform, and SteelHouse capabilities to prospects
You have:
  • Experience leading a team of Account Managers or Customer Success Managers within AdTech
  • 4-5 years experience in affiliate marketing, display advertising, online marketing, or social marketing
  • Understanding of analytical software including Omniture, Coremetrics, and Google Analytics
  • Advanced Excel, presentation and analytical skills 
  • Demonstrated ability to interpret in-depth analyses, uncover actionable insight and effectively communicate to the broader organization 
  • Bachelor's degree in a quantitative/analytical or marketing field preferred
The gig comes with a few perks:
  • Collaborative work environment with friendly people
  • Beautiful office with an open floor plan and huge windows
  • Transparency-we share very detailed financial info at company meetings
  • Investment portfolio- Acorns contribution from SteelHouse
  • Competitive compensation
  • 100% healthcare coverage
  • Open-ended vacation policy with an annual vacation stipend
  • 401k plan
  • Flexible Spending Account (FSA) for dependent, medical and dental care
  • Weekly food deliveries, food trucks and outdoor BBQ
  • Gated dog run located outside 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • WalkMeAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotCRM
    • SendGridEmail
    • PardotLead Gen

Location

SteelHouse is located in the diverse and historic town of Culver City. Our office is just off the LA River, and is only a metro ride from the beach.

An Insider's view of SteelHouse

What’s the vibe like in the office?

The SteelHouse office has a vibe I would describe as fun and energetic. The communal, open space allows for strong team collaboration and communication. Everyone here is like a family - we support each other and actually enjoy coming in to work!

Annaka Erickson

Sr. Account Manager

What's the biggest problem your team is solving?

The biggest problem my team is solving on the tech side is to migrate our legacy infrastructure to AWS. We are leveraging cutting edge technology to upgrade our infrastructure which will help us improve on the platform stability and would allow us to meet the demands of growing business.

Aiman Parvaiz

DevOps Manager

How does the company support your career growth?

SteelHouse has provided me ample opportunities to pave my own growth path. This starts with proactive leads that ask what I am looking to improve on, or what I would like my next steps to be. Leadership then assists in opening doors so I can work towards those goals, without which I would not be where I am in my career today.

Brooke Ellias

Solutions Architect

How do you empower your team to be more creative?

During team meetings, our writers and artists come together to pitch their own decks, illustrations or scripts, and we together work our way through a concept improv exercise, where everyone can contribute and the idea gets refined. In the end, project owners get to leverage the power of the team while maintaining a connection to the core concept.

David U. Simon

Chief Marketing Officer

What does career growth look like on your team?

Career growth is an important aspect of working on the Customer Success team. We create an organic career path that allows team members to work with a more sophisticated customer set, and learn deeper level aspects of Customer Success. We also encourage our Customer Success team members to be cross-functional, and to move up in other departments.

Rory Mitchell

Chief Customer Officer at SteelHouse

What are SteelHouse Perks + Benefits

SteelHouse Benefits Overview

At SteelHouse, we have an open-ended vacation policy with an annual vacation stipend, as well as a Flexible Spending Account (FSA) for dependent, medical and dental care. And SteelHouse invests in our employees with a contribution to their Acorns accounts. Our kitchen is stocked with weekly food deliveries, and for lunch our employees have access to food trucks and an outdoor BBQ. SteelHouse pups are always welcome in the gated dog run located outside our LA office.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
At SteelHouse, employees are able to work from any location. We are proud of the trust we are empowered to have in our team-members due to their diligence and strong work-ethics.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
We take our beer very seriously at SteelHouse. Not only do we have beer on tap, we make our own brews and ciders in-house as part of the SteelHouse Brewery.
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
The SteelHouse kitchen is always stocked with groceries for team members to make their own breakfasts and lunches. We also have Burrito Fridays every month!
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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