At InStride, we’re pioneering a new approach to workforce education. Our mission is to enable employers to provide life-changing education to their employees in partnership with the highest-quality global academic institutions. We unlock business and social impact to transform companies and people for the future. 

We believe that a company’s richest resource is their employees, and that investments in people yield the highest returns for individuals, businesses, and society as a whole. That’s why every InStride employee is eligible to enroll in 1,700+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school. The Step Forward program, along with InStride’s best-in-class employee benefits, are available to all employees from the day they join InStride. 

Read further to see how you can be part of the movement to drive businesses and society forward through life-changing, best-in-class workforce education.

Role Overview

InStride is currently seeking a highly motivated and energetic client Success Manager to join our Academic Partnerships team. With guidance from the VP, Academic Network, but with significant autonomy, this individual will be responsible for maintaining academic partner account management strategy, overseeing partner touchpoints with InStride, delivering on annual targets and retention objectives, and qualifying expansion opportunities for academic partner institutions.

Responsibilities

• Be a trusted consultant to academic partners in the InStride Academic Network, working closely with internal and external partners to drive enrollments, insights, and value
• Serve as a main point of contact on the Academic Partner Success Team regarding comprehensive program data integrity, hygiene and maintenance
• In partnership with the Implementations team, manage new university implementations and troubleshoot problems
• Organize and participate in weekly, monthly, and quarterly meetings with increasingly more senior attendees and more strategic content
• Track and report performance metrics and recommend strategies for improving strength of relationship
• Prepare critical implementation documentation to enable corporate partner launches
• Promptly inform the university partner on ongoing changes to corporate partner program configurations
• Plan and present key partnership data to key partners within InStride and on the university partner team
• In partnership with Product team, support highly detailed, time-sensitive processes for academic partner program integrations/data exchange within InStride platform
• Maintain a cadence of regular syncs & reviews with portfolio of academic partners and Learner Success, Marketing, Engineering, and Product teams at InStride
• Execute and collaborate in a fast-paced, highly iterative environment

Ideal Profile

• 4+ years of ed tech customer success, enrollment management, sales or consulting experience
• Growth mentality and interest in identifying new efficiencies and processes
• Ability to facilitate and enable people to collaborate with each other through organized and accurate information sharing; and promote collaboration with partners e.g., universities, corporate clients and the team
• Experience in the higher education operations landscape (financial aid, enrollment, student success, etc.) a positive, but not required
• Demonstrate outstanding interpersonal, verbal and written communication skills
• High attention to detail, and an efficient organizer who also has the ability to think and plan strategically
• A self-motivated problem solver with a strong work ethic and high energy level
• Willing to travel as needed (up to 30%)
• Excited by the challenge of building a world-class business that delivers not only high revenue growth and compelling return on investment, but also has a meaningful impact on society
• Comfort with ambiguity and a “no job too small” startup mentality
• Bachelor’s degree required

InStride is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please discuss your requested accommodation with our HRBP.

Effective November 1, 2021, all new hires must be fully vaccinated against the COVID-19 virus unless they have been granted a reasonable accommodation. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation is approved by the People & Talent team in writing.

InStride is a Los Angeles based company, but for certain roles we are open to hiring remote employees. If you are looking to apply to one of our remote opportunities, please know that InStride is only able to employ candidates from the following states:

Arizona, Arkansas, California, Colorado, Florida, Illinois, Kansas, Louisiana, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey, New York, Ohio, Texas, Virginia, Washington, Wisconsin

For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy.

Our base compensation amount for this role is targeted at $82,000 - $123,000/yr. All roles include a variable annual bonus amount. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at [email protected].