Operations Unit Leader - Belgium

Job Description SummaryResponsible for the overall strategy, performance, and operational leadership of the PT Belgium business unit in the assigned region. The role oversees multiple operational teams including Project Management, Field Services, and Service Operations to ensure profitable growth, operational excellence, and customer satisfaction.
Reporting to the Regional Product+/Trading Leader, the role is accountable for P&L performance, operational strategy, resource planning, and execution excellence across the product+ & services portfolio including all Power Transmission equipment.
The leader ensures alignment between Sales, Project Execution, Engineering, Supply Chain, and Field Operations to deliver sustainable business growth while maintaining the highest standards in safety, quality, and compliance.

Job Description

Key Responsibilities

• Own and deliver the P&L performance of the Belgium Business Unit (Sales, Revenue, Margin, Cash Flow).
• Define and implement strategic growth plans for the service portfolio.
• Drive service growth, and profitability across the country.
• Ensure financial discipline through forecasting, cost control, and margin management.
• Oversee project portfolio performance and ensure financial targets are achieved.

Operational Leadership

• Lead multiple operational teams including Project Management, Field Service, and Service Operations Managers.
• Ensure consistent project delivery excellence across the organization.
• Drive operational efficiency, resource planning, and utilization.
• Implement standardized project execution methodologies and governance.
• Ensure successful delivery of small, medium, and large-scale service projects.

Strategic Alignment & Cross-functional Collaboration

• Collaborate closely with Sales, Engineering, Supply Chain, Procurement, and Manufacturing teams.
• Support the development of complex service proposals and strategic deals.
• Ensure alignment between commercial commitments and execution capabilities.
• Support regional coordination with other business units and global teams.

Customer & Market Leadership

• Build and maintain strong relationships with key customers and strategic partners.
• Ensure high customer satisfaction and long-term service agreements.
• Resolve escalated customer issues and manage critical contract negotiations.
• Support market expansion and new service offerings.

Safety, Quality & Compliance

• Ensure full adherence to EHS (Environment, Health & Safety) standards and regulatory requirements.
• Promote a zero-incident safety culture across all operational activities.
• Drive continuous improvement in quality, reliability, and operational processes.
• Foster a culture of accountability, collaboration, and continuous improvement.

Key Performance Indicators (KPIs)

• Revenue Growth
• Gross Margin / Contribution Margin
• Cash Flow and Billing Performance
• Project Delivery Performance (Time / Cost / Quality)
• Customer Satisfaction
• Safety Performance (Zero Incident Target)
• Operational Productivity

Qualifications / Requirements

• Bachelor’s or Master’s Degree in Engineering, Business, or related field.
• Extensive experience in energy infrastructure, power transmission, or industrial services.
• Proven leadership experience managing large operational teams and project portfolios.
• Financial acumen with P&L ownership experience.
• Experience in large infrastructure projects and service operations.
• Fluent in English, Dutch/French is a plus.

Additional Information#LI-Remote - This is a remote position