Operations Specialist

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The Operations Specialist I will create, maintain, and publish critical insurance documentation within the company internet-based document repository. This individual will be responsible for ensuring timely and accurate distribution of insurance business processes, forms, and rating information, as well as developing clear and effective internal regulatory communications.

Responsibilities include but not limited to:

• Manage and maintain the company’s intranet-based centralized repository for insurance forms, rate plans, processes, training materials, and communications.
• Ensure indexing and tagging of documentation within centralized repository adheres to best practices.
• Analyze document metadata to identify discrepancies and collaborate with Operations and Underwriting stakeholders to resolve.
• Function as a Subject Matter Expert (SME) demonstrating proficient knowledge of the centralized repository of insurance documentation when collaborating with Business Architecture, Product, IT, and Operations on system enhancements.
• Analyze regulatory circulars and bulletins issued by rating bureaus, state insurance departments, and regulatory agencies.
• Develop internal communications for regulatory rate, rule, and forms changes.
• Develop operational communications to announce various system enhancements, outages/issues, and process changes.
• Adhere to Everest’s brand standards and Operations guidance using communication templates and best practices.

Qualifications, Education & Experience:

• 3+ years of experience in business analysis of insurance operations
• Strong knowledge of commercial property and casualty insurance products and systems functionality
• Experience and demonstrated skills in developing regulatory communications
• Knowledge of rate, rule, and form filings
• Knowledge of ISO (Insurance Services Office) and NCCI

Knowledge, Skills & Competencies

• Proficient in Microsoft suite applications
• Highly organized and attention to detail
• Excellent communication, organizational, interpersonal, and collaboration skills
• Strong sense of ownership, accountability, and ability to balance short-term and long-term deliverables.
• Strong Microsoft Office skills

For NJ, NY, IL and CA Only: The base salary range for this position is $65,000 - $95,000 annually. The offered rate of compensation will be based on individual education, experience, qualifications and work location.All offers include access to a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).

What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture. 

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.  

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve. 

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Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at [email protected].

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