FROSCH - Finance Operations Specialist, CARE Team

Job Description
Join FROSCH as a Finance Operations Specialist, where you'll be instrumental in driving efficient financial operations and maintaining high standards of accuracy and compliance. If you have a keen eye for detail and thrive in dynamic environments, this opportunity is perfect for you!
As a Finance Operations Specialist, CARE Team within FROSCH, you will be responsible for providing industry-leading support and care to our Independent Travel Advisors (ITAs). This support includes, but is not limited to, tracking and reporting of sales and commissions.
Job responsibilities

• Respond to incoming emails in a timely manner and provide regular email updates to the ITA regarding the status of their inquiry and only close a ticket once the ITA confirms they have received all the support and information they need.
• Communicate to CARE Team supervisor any repeat issues that need to be addressed with management.
• Research and resolve missing commission inquiries from the ITAs.
• Provide support and training and answer questions as needed on navigating GraspAGENT including helping ITAs see their monthly Finalized Report, check their current Interim Report and Activity, and how to navigate the unclaimed commission tool.
• Use all resources available to provide answers to any and all questions received from the ITAs
• Complete adhoc projects as needed.
• Assist and support the rest of the team as needed.

Required qualifications, capabilities, and skills

• 1+ years of experience in accounting or a related field
• Must have strong Excel skills including but not limited to; proficient use of pivot tables, data manipulation and data mining
• Proficient with Microsoft Office (i.e., Outlook, Word, Excel, Teams)
• Must possess exceptional communication and mathematical skills.
• A high degree of organization, accuracy, and attention to detail
• Ability to work under pressure and meet specific deadlines.
• Problem Solving and Critical thinking.

Preferred qualifications, capabilities, and skills

• 2+ years of experience within the travel industry preferred
• TRAMS Backoffice experience
• GraspAGENT experience
• GDS experience preferred

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.
For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.