Operations Specialist, Northeast

Essential Duties and Responsibilities

• Works closely with Distributor, Surgeons, and Operating Room Personnel, Central Processing, and Biomedical and other personnel
• Partners closely with the Field Operations and Customer Service team of the OEM
• Tracks Distributor surgery schedule, assigns consigned sets and orders loaner sets via Customer Service when appropriate
• Responsible for swapping out consigned torque wrenches every 6 months
• Responsible for managing expiration dates of product and returning/swapping out accordingly
• Responsible for tracking replenishment and ensuring all consigned sets are stocked appropriately
• Responsible for returning loaner sets on time or requesting extensions when required
• Transporting and moving sets amongst hospitals
• Supports and executes inter-field transfer requests
• Coordinates and leads yearly field audit
• Sets up and manages local courier requests
• Maintains a knowledge base of instrument and implant systems through OEM Spine education training programs
• Adheres to procedures for troubleshooting and maintenance of products
• Analyzes and resolves both routine and non-routine product issues expediently
• Solves product problems for customers in an expeditious manner
• Provides on-call service and support when required
• Performs other duties as assigned

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent oral and written communication skills
• Ability to organize and prioritize workflow to meet established deadlines
• Ability to work within a cross-functional team
• Proficiency in Microsoft Word, Excel, PowerPoint and internet applications
• Strong attention to details
• Ability to perform multiple tasks in a fast-paced, team focused environment
• Ability to travel approximately 10 percent of the time

Education and Experience

• Bachelor’s degree in related field

For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws.

Salary Range

Alphatec Spine, Inc. complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $80,000 to $90,000 Full-Time Annual Salary

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Wellness Resources
• Stock Option Plan

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