Provide executive support to founders while acting as primary customer and partner contact: manage calendars, handle high-volume customer inquiries via Stripe and Proton Mail, analyze feedback into reports, implement automation and standardized replies, coordinate developer partners and vendors, arrange travel, take meeting minutes, and maintain professional documentation and discretion.
This is a remote position.
We are seeking a highly organized, tech-savvy and deeply mission-aligned Operations Manager to join our Founder’s Office. This hybrid role blends executive support with day-to-day operations.
Requirements
Customer Success & Feedback Analysis
- Serve as the primary point of contact for customer inquiries, including refunds, feature requests, complaints, and invoice/receipt issues via Stripe and Proton Mail.
- Monitor and respond to user feedback submitted through our platform’s feedback button (high volume) and direct email channels (~5–10 daily).
- Analyze qualitative and quantitative feedback data to create weekly/monthly reports for the tech and product teams.
- Draft standardized replies and implement automation workflows to improve response times and consistency.
Executive Support & Calendar Management
- Manage complex calendars for two co-founders, prioritizing meetings and resolving scheduling conflicts.
- Handle general inquiries regarding speaking engagements, event participation, and business partnerships, ensuring timely and professional responses.
- Track and follow up on LinkedIn messages and personal emails sent to founders from prospective partners and clients.
- Conduct research on new projects, potential collaborations, and market opportunities (non-sales focused).
- Arrange travel itineraries and handle logistical details for founder trips.
- Schedule internal meetings, take minutes, and follow up on action items to ensure team alignment.
Partner & Vendor Coordination
- Support developer partners who are integrating Thaura AI into their platforms.
- Coordinate with legal counsel and vendors as needed, preparing documents and tracking deadlines.
- Assist with basic financial administration, including reviewing Stripe dashboards and organizing financial records.
Administrative & Operational Excellence
- Draft, edit, and organize various business documents, ensuring accuracy and professionalism.
- Handle registrations, applications, and other administrative processes efficiently.
- Maintain discretion and professionalism when handling sensitive information.
Qualifications
- Language Skills: Native or fluent proficiency in both English and Arabic (written and spoken) is required.
- Tech Proficiency: Highly comfortable with modern productivity tools (Proton Mail, Stripe dashboard, Notion/Slack, etc.). Experience with setting up automated email responses or workflows is a plus.
- Analytical Mindset: Ability to synthesize large amounts of user feedback into actionable insights and clear reports for engineering teams.
- Communication: Excellent written communication skills; ability to represent the brand professionally in all customer and partner interactions.
- Organization: Strong multitasking abilities with meticulous attention to detail.
- Experience: Previous experience in customer success, operations, or executive assistance preferred. Experience in the AI/SaaS sector is a bonus.
Why Join Us?
- Work directly with the founding team of a mission-driven ethical AI company.
- Play a pivotal role in shaping how we interact with our users and partners.
- Competitive compensation and flexible remote work environment.
Similar Jobs
Insurance • Legal Tech • Social Impact
Own core people operations including onboarding/offboarding, benefits, payroll, leave administration, compliance, HRIS operations and migration, PEO management, people reporting, policy evolution, and improving employee experience through operational excellence.
Top Skills:
HrisPeo
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Lead product operations for Falcon Complete by integrating new features, driving technical and process optimizations, leading cross-functional projects, managing Agile workflows, defining metrics and governance, documenting technical specifications, and collaborating with product and engineering to ensure seamless operational integration and adoption.
Top Skills:
AgileAi TechnologiesCrowdstrike FalconData Analysis
Cloud • Information Technology • Consulting • Cybersecurity • Data Privacy
Lead and improve company-wide operations by developing processes, driving automation, coordinating cross-functional projects, building KPI dashboards, managing workforce planning, and ensuring compliance and quality across service delivery to support growth.
Top Skills:
AIGoogle WorkspaceMS OfficeReporting Tools
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
