Operations Manager

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programes for individuals and businesses.

Informa’s Medical Aesthetics business is a specialized medical education group providing multidisciplinary events, publications, digital content and a society presenting the latest clinical and commercial developments in Aesthetic Medicine.

The Informa Connects U.S. Aesthetic and Anti-Aging Group is seeking an Operations Manager to help facilitate our high-quality in-person events. In this role, you will contribute to some of the most prestigious brands in the medical aesthetics field.

Reporting to the Director of Sales & Operations and working closely with the Events team, the Operations Manager will be responsible for leading, managing, and executing events from conception to onsite execution.

You will create and manage project plans for assigned events, setting clear expectations and deadlines for all stakeholders within the portfolio, ensuring that event delivery is accurate, timely, and within budget while bringing in solutions and providing exceptional customer service.

Responsible include: 

Pre-Event

• Create, communicate and manage project plans supporting yearly and individual event process and execution plans, including but not limited to exhibit hall, sponsorship deliverables and onsite production deadlines
• Obtain cost estimates as needed and secure appropriate signoff
• Orders all promo sponsorship items needed onsite (i.e. lanyards, show bags, coffee cups, etc.)
• Develop and update Exhibitor Service Manuals to be functional and operational 6 months prior to each event
• Manage day to day communications with key stakeholders including clear communication of deadlines; exhibitor updates; floor plan updates; venue updates; set up recurring meetings; obtain Fire Marshal approval
• Manage relationship with Exhibitor General Contractor, and fulfillment
• Manage venue space allocation
• Creates F&B orders for Director signoff
  • Manages BEO’s
  • Manage the proper execution and timely set up of all F&B for all on-site catering functions
• Creates all work orders (including AV needs, power needs, room sets, special requests) for Director signoff
  • List of areas including, but not limited to: Show Management areas & offices, Exhibit floor areas, content rooms (with support of Program Manager), special function areas, etc.
  • Food & Beverage: Manage the placement and locations for the F&B functions; proof BEOs and communicate updates / corrections to the venue’s catering manager.
• Signage: Oversee and manage signage production, working closely with Content Manager, Graphic Designer and Director
• Work with Content and the Registration Team in identifying the needs for temp staff and security
• Create Show Handbook
• Creates orders for any items needed onsite
• Ensure preshow invoices are processed in a timely manner

Onsite

• Ensure all work orders are properly executed and fulfilled
• Oversee Show Floor Manager(s)
• Oversee merchandise orders and Freight
• Management of catering functions
• Support the Director in the management of on-site execution by delivering exceptional customer service

Post Show

• Facilitate post Show Reporting
• Identify areas of improvement & make suggestions on how to improve in the future.
• Process all invoices

Qualifications

• 5-7 years’ experience in event operations in the B2B or B2C space delivering conferences and exhibitions
• Previously worked on the management of Trade Show Operations, ideally for B2B market
• Previously worked closely with product, marketing, commercial, sales and finance departments
• Strong communication skills, with the ability to flex as appropriate and build strong relationships
• Experience of developing and delivering new ideas and processes
• Cost management, forecasting and budgeting across multiple events and business plans
• Experience in working on multiple global events as a team and individually to time and budget
• Attention to detail
• Polished interpersonal and relationship management skills and the ability to network with senior industry figures
• Enthusiastic and collaborative team player

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $70,000- $85,000 based on experience.

This posting will automatically expire on 6/30/2025.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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