Operations Manager

The Opportunity

The purpose of this role is to serve as a technical claims lead on QBE's growing Cyber claims team. We are seeking an Operations Manager to join our global Cyber Operations team. Reporting directly to the Global Head of Cyber Operations, you will play a pivotal role in coordinating cross-functional initiatives, driving process improvement, and ensuring operational consistency across regions. This role is critical in supporting the implementation of business strategies and maintaining compliance with regulatory requirements.

• Location: New York City, NY , Atlanta, GA, Or Los Angeles, CA

• Work Arrangement: Hybrid (2-3 days a week in the office)

• The salary range for this role is varies depending on location:

Atlanta, GA $104,000 -$156,000

Los Angeles, CA - $114,500 - $171,500

New York City, NY - $130,000 - $195,000

Your new role

• Support Management in implementing business strategies and ensuring compliance with regulatory requirements.

• Develop, maintain, and enhance operational standards to deliver best practice and global consistency.

• Manage delivery of services to agreed timescales, quality, and budget.

• Drive streamlined team operations by developing and executing operations standards and procedures.

• Monitor and measure service delivery and performance to identify and address areas of risk.

• Anticipate and proactively manage resolution of operational issues.

• Collaborate with key stakeholders to implement solutions and drive ownership of change.

• Develop, deliver, and maintain the appropriate support process, management controls, and reporting as required.

• Lead and manage projects from initiation to completion, ensuring they meet the defined objectives and deliverables.

• Coordinate with cross-functional teams to ensure project alignment with organizational goals.

About you

• Previous experience in operations, transformation or program delivery.

• Proven expertise in program/project management, process reengineering and implementation.

• A continuous improvement mindset.

• Excellent stakeholder engagement skills, with the ability to influence across global teams.

• Experience in communications and change management.

• Familiarity with risk and governance frameworks.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis

• Competitive 401(k) program with company match up to 8%

• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice

• Tuition Reimbursement for professional certifications, and continuing education

• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE?  What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity  

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.  

Equal Employment Opportunity: 

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. 

Supplementary information 

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.