You are a motivated hospitality leader with a passion for guest satisfaction, operational excellence, and team development. You understand how every department contributes to the guest experience and enjoy creating efficient processes that drive results. If you thrive in a fast-paced hotel environment and love leading teams to success, keep reading.
The Role
As the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient performance, and adherence to company standards. You work closely with department leaders to support front office, housekeeping, food and beverage, maintenance, and guest services operations while fostering a culture of teamwork, accountability, and hospitality excellence.
What You Will Be Doing
- Oversee daily hotel operations to ensure exceptional guest service and operational efficiency
- Lead, coach, and support department managers and team members across hotel operations
- Monitor guest satisfaction scores and implement service improvement initiatives
- Address and resolve guest concerns promptly and professionally
- Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures
- Manage staffing levels, scheduling, employee development, and performance management
- Review operational reports, labor costs, revenues, and expenses to support business goals
- Coordinate with all departments to ensure seamless communication and service delivery
- Monitor property appearance, cleanliness, maintenance, and overall guest experience standards
- Support budgeting, forecasting, inventory management, and cost-control initiatives
- Assist with recruitment, onboarding, and training programs
- Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays
- Foster a positive, professional, and guest-focused work environment
Why You Will Love It Here
- Opportunity to lead hotel operations and make a direct impact on guest satisfaction
- Professional growth and advancement opportunities within hospitality leadership
- Collaborative and supportive team environment
- Dynamic workplace where every day brings new challenges and opportunities
- Ability to develop teams and drive operational success
Ready to Join the Team
If you are ready to lead hotel operations, inspire teams, and deliver outstanding guest experiences, we would love to meet you.
Apply now.
EOE
QualificationsWhat Makes You You
• Previous hotel front office leadership experience required
• Strong communication, leadership, and problem solving skills
• Organized, dependable, and detail oriented
• Comfortable using hotel systems, reporting tools, and front office processes
• Able to multitask and maintain professionalism under pressure
• Passionate about hospitality and creating excellent guest experiences
Flexible to work any shifts, including holidays and weekends.
Dimension Hospitality Agoura Hills, California, USA Office
28901 Canwood Street, Agoura Hills, United States, 91301
Dimension Hospitality Cypress, California, USA Office
5865 Katella Avenue, Cypress, United States, 90630
Dimension Hospitality Pasadena, California, USA Office
180 N Fair Oaks Avenue, Pasadena, United States, 91103
Dimension Hospitality Santa Ana, California, USA Office
8 McArthur Place, Santa Ana, United States, 92707
Dimension Hospitality Santa Clarita, California, USA Office
25259 The Old Road, Santa Clarita, United States, 91381
Dimension Hospitality Valencia, California, USA Office
28523 Westinghouse Place, Valencia, United States, 91355
Dimension Hospitality Westlake Village, California, USA Office
880 S Westlake Boulevard, Westlake Village, United States, 91361
Similar Jobs
What you need to know about the Los Angeles Tech Scene
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
