Lead daily will-call and order-pulling operations for a high-volume lumber yard. Manage and train a large operations team, ensure timely, accurate order processing, resolve customer issues, monitor performance metrics, and collaborate across departments to improve efficiency and organization.
Ganahl Lumber Torrance
Operations Manager
About Us:Operations Manager
Ganahl Lumber has been serving customers since 1884. Our Will Call department processes 75-100 orders daily, and we’re looking for an Order Pulling/Will Call Manager to lead the team and ensure efficient, high-quality service.
Job Summary:
The Operations Manager will oversee daily operations of a 150-million-dollar delivery business, ensuring orders are processed quickly and accurately. The role involves managing the team, solving customer issues, and improving performance metrics.
Key Responsibilities:
- Lead and manage the Operations team alongside the current Operations Manager.
- Ensure timely and accurate order processing.
- Resolve customer issues professionally.
- Monitor performance and identify areas for improvement.
- Train staff of over 85 employees to improve service.
- Collaborate with other departments for smoother operations.
- Keep the Operations Departmental areas organized and efficient.
Qualifications:
- Experience in customer service or supervisory roles, preferably in retail or warehouse settings.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Familiarity with inventory management systems is a plus.
Why Join Us?
- We are an ESOP (Employee Stock Ownership Plan) company, meaning you'll have a stake in our success.
- Competitive compensation based on company and yard performance, with uncapped bonus potential.
- Opportunities for growth and development.
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