Operations Builder - AI Commerce

Most operations roles are about maintaining someone else's system. This one is about building your own.
Product.ai is a profitable AI company that verifies product truth for millions of shoppers. $100M+ valuation. 25 people. Zero investors. Zero debt. We've been building for over a decade and we're entering the most important phase yet - AI agents that shop on behalf of consumers, grounded in verified data instead of hallucinations.
We need a builder to create our operational infrastructure from the ground up. Office systems, vendor networks, onboarding processes, event logistics, team support - none of it has been formally built. It's been held together by smart people doing it on the side of their real jobs. That stops with you.
You'll own a domain. Not "support" someone. Not "assist" a team. Own it. Build it. Run it. When it works, the entire company moves faster because you removed the friction nobody else had time to fix.
If you're the kind of person who walks into a room and immediately sees ten things that could work better - and then fixes them without being asked - keep reading.
Santa Monica, CA. In the office, every day. The work is physical and relational, not remote-compatible.
What You'll Own

• The Physical Environment. Our office needs an owner. Maintenance, supplies, equipment, kitchen, space layout, cleaning, repairs, visitor readiness, construction projects. You design how the space works and you keep it running. No one is going to hand you a facilities manual - you'll write it.
• Every External Relationship. Bookkeeper, CPA, legal team, HR coordinator, cleaning crew, catering, IT vendors. Today these relationships live in three different people's heads. You'll build the system: contracts, renewal calendars, performance tracking, competitive bidding. One person, one system, zero dropped balls.
• How New People Start. Every hire we've made has been onboarded differently. You'll build the onboarding system that runs without anyone on the leadership team touching it. Equipment ready, credentials provisioned, Day 1 schedule built, Week 1 tracks defined, Day 30 check-in automated.
• How Events Happen. Offsites, team events, community sessions, brand activations. You own the logistics machine - venue sourcing, catering, AV, vendor coordination, budgets. Our brand team handles creative direction. You make everything around it actually work.
• CEO and Team Awareness. Light scheduling and travel logistics for the CEO (about 10% of your time, growing). More importantly, you're the person in the office every day who notices when something's off - a teammate is disengaged, a process is creating friction, something fell through a crack. You flag it early. You don't wait to be asked.
• Digital Tools Administration. We run on Notion, Slack, Claude, and a suite of AI-powered tools. You'll keep the digital workspace clean - templates maintained, permissions managed, workspace organized. You don't need to build AI systems, but you need to be natively comfortable using them.

Who You Are

• You build things that didn't exist before. When you see a gap, you don't file a ticket or ask permission - you build a solution. You've done this at least twice in your career, even if the "career" is short. Side projects count. School projects count. The pattern matters more than the pedigree.
• You're AI-native. You use AI tools in your daily life - not as a novelty, but as how you work. ChatGPT, Claude, Notion AI, automation tools, whatever. You're the person your friends ask for help with AI. When you encounter a new tool, you figure it out in hours, not weeks.
• You have zero ego about task scope. One hour you're negotiating a vendor contract. The next hour you're fixing the printer. You don't have a mental hierarchy of tasks that are "beneath" you. The company running smoothly is the job, and the job includes everything from strategic vendor selection to restocking the coffee.
• You notice problems before they're problems. The vendor contract expires in 60 days - you started the renewal process last week. The new hire's desk isn't set up - you handled it before anyone asked. The team lunch order is wrong - you caught it before delivery. You're wired to prevent, not react.
• You're trustworthy at a level most people never test. Financial data, legal documents, personnel decisions, strategic plans. You'll see things that require absolute discretion and independent judgment about what to escalate and what to handle quietly.

Why This Role is Different

• You get actual equity. Not options with a cliff and a prayer. Profits Interest Units - Class B Membership Interests with a $0 strike price. Real ownership from day one. Capital Gains tax treatment. Annual profit sharing from the company's free cash flow. And an annual tender offer where you can sell vested units at fair market value - no IPO required.
• Base: $100,000 - $140,000.
• Benefits: 100% premium healthcare coverage (you + family), daily catered lunches, unlimited PTO that people actually use.
• The real value: You're employee 26 at a $100M+ company that's profitable, growing, and entering the AI commerce era. The upside is structural, not speculative.

How to Apply
No recruiter screen. No ATS. No keyword parsing.

Click Apply.

Answer a few short video questions (2 minutes each). No prep needed. We want to see how you think, not how you present.

Your responses go straight to the team who's hiring you.

15 minutes total. On your schedule.