Operations Analyst Lead - Project Management (Finance)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The Operations Analyst Lead Project Management (Finance) serves as a strategic partner responsible for leading complex finance and operational initiatives that drive business performance, process optimization, and organizational transformation. Working closely with CFO-aligned stakeholders, business leaders, and cross-functional teams, this individual combines strong analytical capabilities with hands-on project management expertise to deliver measurable business outcomes in fast-paced, highly regulated financial services environments. The ideal candidate brings experience from large banking institutions, management consulting organizations, or transformation-focused teams, with a demonstrated ability to navigate ambiguity, assess business challenges quickly, and develop practical solutions that balance strategic objectives with operational realities. This role requires an individual who thrives in gray areas, enjoys solving difficult business puzzles, and can rapidly establish credibility while driving initiatives from planning through execution.

Success in this position depends on the ability to manage multiple priorities, identify and mitigate risks to delivery, and influence stakeholders across matrixed organizations. The Operations Analyst will lead cross-functional projects, facilitate governance processes, develop strategic roadmaps, and drive execution against key business objectives while maintaining alignment with financial, operational, and regulatory requirements. Candidates should possess strong business agility, the ability to quickly shift focus as priorities evolve, and a proven track record of delivering results within complex environments. Experience supporting CFO organizations, finance transformation efforts, risk management initiatives, or enterprise programs is highly valued. The ideal professional combines the structured discipline of a Big Four consultant with the resourcefulness and entrepreneurial mindset often developed within boutique consulting firms, bringing intellectual curiosity, a willingness to learn, strong relationship-building skills, and a collaborative sense of humor to every engagement.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Tampa, FL

 Relocation assistance is not available for this position.

What you'll do:

• Leads the implementation of strategic tasks that align programs with an organization’s business strategy and goals.
• Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.
• Works with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.
• Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.
• Directs analyses, root cause identification and development and recommendation of key work products.
• Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
• Defines and maintains multiple program strategies based on business demand and ROI expectations.
• Negotiates agreements, settles disputes equitably and diffuses high tension situations.
• Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
• Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Experiences that will support your success:

• 8+ years of experience in Operations, Project Management, Program Management, Management Consulting, or Business Transformation.
• Strong financial services and banking industry experience, including exposure to large-scale enterprise environments.
• Experience supporting CFO organizations, Finance Transformation, Finance Operations, Planning & Analysis, Risk, Treasury, or related functions.
• Proven ability to thrive in ambiguous situations and solve complex business problems with limited direction.
• Demonstrated success leading projects involving multiple stakeholders, competing priorities, and significant organizational impact.
• Strong risk management discipline with experience identifying, escalating, and mitigating delivery risks.
• Experience developing operating models, business processes, governance frameworks, and strategic roadmaps.
• Strong business agility and adaptability, with the ability to shift priorities quickly while maintaining delivery focus.
• Demonstrated willingness to learn new business domains, processes, and technologies.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Highly proficient in Clarity, TIA, and other program/project management tools.    
• Previous experience with a Big Four consulting firm (KPMG, Deloitte, PwC, EY) or equivalent management consulting background preferred Proven experience leading large-scale, complex programs across different Functions / LOBs, demonstrating adaptability.
• Strong background in developing and executing strategic program roadmaps for complex initiatives, including cross-business integration and implementation
• Strong communication and presentation skills with ability to communicate highly complex information concisely and confidently to varying audiences, with appropriate level of detail
• Working experience Accounting, Finance, or Risk Management
• Creative, out-of-the-box problem solver who enjoys tackling difficult organizational and operational puzzles.
• Ability to quickly assimilate information and become effective in new environments within days rather than weeks.
• Strong sense of humor and collaborative approach, contributing positively to team culture while maintaining accountability for results.
• Experience managing or engaging with external partnerships, including industry groups and government relations.

Compensation range: The salary range for this position is: $127,310 - $243,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.