Operation Support Rep

Midway Leasing is a distinguished privately owned subsidiary of Midway Rent a Car, operating as part of the Hankey Group of Companies. With over 40 years of experience in the automotive leasing industry, Midway Leasing has carved out a reputation as a leader in luxury and exotic vehicle leasing.

We pride ourselves on our commitment to providing our customers with tailored leasing solutions that meet their unique needs, ensuring a seamless and enjoyable leasing experience.

At Midway Leasing, we understand that the choice of a vehicle is not just about transportation, it’s a meaningful experience for many of our customers. That’s why we strive to deliver superior customer service, expert guidance, and a personalized approach that sets us apart from our competitors. Our dedicated team of professionals are passionate about helping clients find leasing terms that provide both value and convenience.

As a trusted name in the industry, Midway Leasing continues to uphold the highest standards of quality and customer satisfaction, making us the go-to choice for luxury and exotic vehicle leasing. Whether you're leasing for special occasions or enhancing your business image, Midway Leasing is here to provide our clients with exceptional driving experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answering customer phone calls and emails
• Work with customers to ensure compliance with registration, title, insurance, payment
• Prepare and package customer files for final underwriting/funding to senior management
• Credit reporting
• Preparing lease contracts
• Analyzing auto industry trends that affect future residual values
• Review status, compliance and performance of leases and follow up accordingly
• Researching lease issues and customer queries
• Maintain and update leasing platforms (Leasing App, TSD, NEBO)
• Handling logistics on lease returns and repossessed vehicles
• Prepare and package customer files to present to management
• Complete special projects or duties as requested
• Research and prepare documents for our legal team

ESSENTIAL KNOWLEDGE, SKILL & LICENSES:

• Exceptional customer service skills
• Strong analytical and organizational skills with attention to detail.
• High multi-tasking skills
• Ability to thrive under pressure and in a fast-paced work environment
• Ability to communicate (written and verbal) in a professional manner
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint etc.)

QUALIFICATIONS:

• Minimum 2 years of customer service
• Minimum 2 year of administrative experience
• Strong attention to detail and commitment to quality of work
• Ability to articulate comprehensive information
• Strong organizational and multi-tasking abilities
• Pass background; inclusive of Pre-Employment Drug Test, Credit Check, SSN Validation, and Criminal Record
• Clean driving record with no drug or alcohol related driving incidents in the last 5-7 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 5-7 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Minimum 3 years of licensed driving history

COMPENSATION

• Hourly position
• Total Compensation range from $24/hr. to $26/hr.
• Fulltime position with a minimum of 40hrs/week

Communication

• By applying to this posting, you are approving communication via text messages from Midway Car Rental throughout the application process.  You have the right to opt out of communication via text messages by notifying Midway upon receipt of your first text message or by written email to Midway.

Company Benefits:

• Paid Holidays, Vacations and Sick Days Off
• Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
• 401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment