Onboarding Project Manager

Join ABC Fitness, the leading technology provider for the fitness industry!

Job Description

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

Onboarding Project Manager

As a member of our global onboarding team, you will be responsible for managing the complete business and financial integration of new customers onto ABC’s platforms, typically within 90 to 120 days of joining. This role ensures client needs are met through the development and delivery of application solutions, systems, and processes based on requirements gathered during discovery and sales. The manager oversees project planning, scheduling, staffing, and budget constraints, serving as the primary client contact throughout the onboarding lifecycle.

WHAT YOU’LL DO:

• Lead and manage client onboarding projects, including scope definition, scheduling, and resource allocation.
• Serve as the primary point of contact for clients, ensuring clear communication and timely resolution of issues.
• Facilitate requirements discussions and document business and financial integration needs.
• Coordinate with internal departments to ensure seamless onboarding and client satisfaction.
• Provide specialized training and support to clients, helping them maximize the value of ABC’s solutions.
• Track client interactions and project progress using Salesforce or designated CRM tools.
• Approve deliverables and oversee post-delivery signoff.
• Generate client-specific reports for financial, production, marketing, and demographic insights.
• Collaborate with software development to advocate for product enhancements.
• Transition clients to the Client Management Division upon project completion.
• Maintain expert-level knowledge of ABC’s client-facing software and systems.
• Record and submit expenses in accordance with company policy.
• Perform additional duties as assigned.

• Advanced proficiency in Microsoft Excel; intermediate skills in Word, Access, Outlook, and OneNote.
• Strong verbal and written communication skills.
• Excellent time management and organizational abilities.
• Demonstrated leadership and problem-solving capabilities.
• Ability to manage multiple projects and collaborate across departments.
• Minimum 2 years of relevant experience.
• High school diploma or equivalent required.

WHAT’S IN IT FOR YOU:  

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset  

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! 

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam  

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!  

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement  

• Medical/Dental/Vision coverage  

• EAP – we get you help when you need it. Period.  

• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 

• And more! – so many benefits we couldn’t even fit them all here! 

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $65,000.00 -- $70,000.00 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. 

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $65,000.00 -- $70,000.00 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. 

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:  
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

About ABC Fitness  

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.  

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.  

Learn more at abcfitness.com 

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!